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Webinars - Service Desk Solutions |
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Do you want to find out how to save money and make your help desk more efficient?
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Learn about the benefits of
Numara® Software
without leaving your desk!
Attend a free, informative webinar.
Webinar Schedule and Descriptions:
(click on a tab below to jump to that webinar section, by product family or interest)
Note: All live webinars are Eastern Time
If you are in the UK, click here for a
list of local webinars.
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| Numara® FootPrints Sync: Unified Service Desk Data on Your Handheld or Desktop |
| In today's business environments, it's critical to have access to information whenever and wherever you need it. Keep your service levels up and customers happy by providing tickets, appointments and contact data directly into hand held devices from your service desk and automatically receive updated tickets and appointments remotely. In this Webinar, you'll learn how Numara® FootPrints® Sync puts information right where you need it – on devices like BlackBerry®, PocketPC and Palm using applications such as Microsoft® Outlook, Outlook Express and Lotus Notes®. Never lose touch again when you're working with a desktop PIM or in the field with your customers.
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The Cost of Non-Compliance: Automated Change Management to the Rescue
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Complying with regulatory requirements is a top priority for businesses in virtually all verticals. As such, IT and business managers must be in a position to document and enforce change management policies to meet regulatory as well as corporate requirements. Failing to do so has grave consequences, including audits, fines, and negative public exposure.
Join EMA Research Director Lisa Erickson-Harris and Numara Product Manager Don Cholish for this one-hour Webinar to learn about:
- Key considerations for designing an effective change management process
- How to effectively frame compliance and change management initiatives and “get them off the ground” quickly
- How change management automation can build on a strong service desk deployment to help managers stay on top of effective tracking and reporting
- Why tight integration between change management, IT asset management, and the service desk matters for discovery, tracking, and reporting and creates the efficiencies needed to demonstrate business value
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Practical Configuration Management: CMDB You Can
Do
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Learn from industry thoughts leaders how to adopt Configuration Management best practices from Paul Burns, EMA Senior Analyst and Michele McFadden, Numara Software Product Manager. This informative pre-recorded webinar includes:
- CMDB and configuration management
- Deployment benefits
- The need for an integrated system
- Requirements for a low overhead CMDB system
- Streamlining time to value
- And more …
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| Configuration Management - How to Really Cover your Assets |
| Configuration Management is at the heart of IT Service Management. Knowing what hardware and software exist in your environment and how they relate to each other is the basis of your ability to maintain control, increase service quality, and reduce costs. In this informative 1 hour webinar you will learn how you can use Numara® FootPrints® Configuration Management to:
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Relate incidents and problems to the affected hardware and software |
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Visualize the relationships among your IT assets and predict how changes will impact your users and your business processes |
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Effortlessly build a CMDB without programming, using wizard-based templates and secure web based administration |
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Protect your prior investment by importing your existing information easily into the Numara FootPrints CMDB |
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| Numara® FootPrints 8: Service Management that Serves the Business |
| Are you too busy putting out fires to implement best practices in your service desk? Then this webinar is for you. To gain control of your increasingly complex environment and improve customer satisfaction, you need to become more aligned with your business. The right service management solution can help you build your workflows around the needs of the company - without burdening your IT organization with additional programming and maintenance. If you’re looking for a competitive advantage and a solution that’s comprehensive, ITIL-compatible, and easy to deploy and manage, attend this webinar and you will learn about: |
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The benefits of a programming-free, 100% web based solution |
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Sophisticated automation that mere mortals can configure! |
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How to apply best practices to support the organization – One Step at a Time |
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Debunking common misconceptions about implementation |
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What’s new in Numara® FootPrints® 8 |
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| Numara® FootPrints Change Management: Solutions for Automating and Managing Change |
| Change Management is a process developed to ensure that standardized methods and procedures are used for handling all changes. The goal of change management is to minimize the impact of changes on service quality. It can be applied to IT changes and to a multitude of other business processes. Come learn about the process of managing change combined with managing the service desk as we discuss the challenges in designing a workable change management process, defining approval workflows, and share examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes. |
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| Numara® FootPrints for eService: Widening the Pipeline to Your Support Center |
| Is your support desk still depending on dial tone alone to reach out to customers? Chat, E-mail and Web have become the new standards for communicating business information to both internal and external customers. Bring new life to your phone interactions with sophisticated skills-based routing and desktop technology that’s easy to deploy and support. Come learn how new messaging technologies can help you to handle higher request volumes and keep agent workflow efficient, while improving the overall customer experience. |
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| Numara® FootPrints Sync: Unified Service Desk Data on Your Handheld or Desktop |
| In today's business environments, it's critical to have access to information whenever and wherever you need it. Keep your service levels up and customers happy by providing tickets, appointments and contact data directly into hand held devices from your service desk and automatically receive updated tickets and appointments remotely. In this Webinar, you'll learn how Numara® FootPrints® Sync puts information right where you need it – on devices like BlackBerry®, PocketPC and Palm using applications such as Microsoft® Outlook, Outlook Express and Lotus Notes®. Never lose touch again when you're working with a desktop PIM or in the field with your customers. |
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| ITIL Now - A Stepped Approach |
| While the ITIL framework (Information Technology Infrastructure Library) is intended to help IT support the business and improve efficiency, it has increased the pressure to get organized and show results. Many ITIL-based projects fail to deliver because the scope is too large, particularly when they attempt to address the heart of ITIL - Configuration Management (CMDB). Numara® FootPrints® 8 offers integrated IT Service Management for key processes like Configuration, Incident, Problem, Change and Service Level Management. Wizard-based templates and secure, web-based administration make it easy for IT organizations to populate their CMDB and automate their processes quickly and efficiently. During this live one-hour webinar, you’ll learn how to put ITIL processes into action – one step at a time. You’ll see how you can improve the reputation of IT services and lower your total cost of ownership in this informative event from Numara® Software. |
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