Change Management Software 
Numara® Track-It!® Help Desk Software helps you avoid unplanned service interruptions, lost revenue and customer dissatisfaction due to unmanaged change. With change management capabilities, you will have the flexibility and help desk management tools you need:
- Implement change control: Manage changes in IT software, hardware and documentation, in facilities with supplies and equipment, in purchasing with monetary approvals and in HR with salary, title and location across the organization in a controlled manner. Help desk software change management capabilities facilitate documentation and automation, which allows you to continually align personnel and business processes with technology. The bottom line - minimal service disruptions and greater productivity.
- Reduce time and effort while improving productivity and compliance: Take advantage of a convenient and centralized repository to automatically track and manage all change requests throughout their lifecycles, including an audit trail on every change. Voting and approval processes are also automated based on configurable rules you create to ensure consistent and accurate change processes.
- Leverage your IT investment with a fully integrated change management solution: Enjoy change management software that is fully integrated into the Numara Track-It! Console. Integrate your change control processes, manage them effectively and save time by leveraging your existing information in Numara Track-It!.
- Improve customer satisfaction: Keep customers satisfied with the IT organization by ensuring greater visibility into planned changes and reducing unplanned service interruptions. Change management will assist in collecting all of the facts associated with a change request, establishing credibility and accountability with an audit trail resulting in better, more consistent service quality.
- Adhere to best practices in IT change management: Accurately track and automate change using proven IT Infrastructure Library (ITIL®) best practices. Map existing change management processes to the ITIL framework. You will know who initiated the change, the reason for the change, the required return from the change, the risks involved, the required resources and who the responsible party is. You will also have a complete audit trail at every step.
- Reduce the cost of IT services: Make sure people and processes affected by the change are clearly documented, which makes planning more efficient and ensures other services are not negatively affected.
With Numara Track-It Change Management, both IT professionals and end-users can take advantage of this help desk software solution to manage change from anywhere within the organization; no additional licenses are necessary. Find out more about this money-saving feature of Numara Track-It!
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