Numara Software

Estudios de Caso

Service Desk Case Studies (Inglés)

Comñpaía: Agri-fab Industria: Manufacturing
Estudio de caso: Centralizing Technical Support for 900 Internal Users and Three Sister Companies (PDF)
Comñpaía: Alamance Regional Medical Center Industria: Healthcare
Estudio de caso: Beyond the Help Desk: IT Resource Tracking and Project Management Using One Flexible Workflow Solution (PDF)
Comñpaía: PC Mall, Inc. Industria: Technology
Estudio de caso: Increasing Company Profits with a 100% Web-based Sales Collaboration Solution (PDF)
Comñpaía: The Public Defender Service for the District of Columbia Industria: Legal
Estudio de caso: Providing Centralized Web-based Support to 300 Attorneys and Legal Staff in 4 Geographically Diverse Offices (PDF)
Comñpaía: Des Moines Water Works Industria: Utilities
Estudio de caso: Improving Response Time to Users Through Self Service and Tracking an Extensive Network Infrastructure at a Large Utility (PDF)
Comñpaía: EasyStreet On-line Services Industria: On-line Managed Services
Industria:  
Estudio de caso: IT Service Provider Improves Its External and Internal Customer Support with an ITIL Compliant Solution
Comñpaía: The Medical Center of Central Georgia Industria: Healthcare
Estudio de caso: Leading Medical Center Automates Service Desk Operations and Increases Tracking for HIPAA Compliance (PDF)
Comñpaía: Evergreen Packaging Industria: Manufacturing
Estudio de caso: Improving the Management of IT-Related Sarbanes-Oxley Compliance and Technical Support (PDF)
Comñpaía: RedDot Industria: Technology
Estudio de caso: Reducing Agent Work Load and Speeding Problem Resolution by Empowering Clients with Online Self-Service (PDF)
Comñpaía: Red Gold Industria: Manufacturing
Estudio de caso: Enabling Red Gold Tomato Manufacturers to Provide Gold-Standard IT Support and Keep 1,500 Employees in Five (PDF)
Comñpaía: Siemens Industria: Manufacturing
Estudio de caso: Centralizing IT Support For 1,000 Employees Across The CountryWith Lower Consulting Costs (PDF)
Comñpaía: Washburn University Industria: Education
Estudio de caso: Speeding Up Response time to 7,200 Students and 800 Faculty and Staff With Web-based IT Self Service (PDF)
Comñpaía: Cinergy Communications Company Industria: Telecommunications
Estudio de caso: Providing 50,000 Customers with Faster Service Resolution (PDF)
Comñpaía: Chip Ganassi Racing Industria: Professional Sports
Estudio de caso: Improving Productivity and Time Management at a Racing Empire of 400 Employees (PDF)