http://www.numarasoftware.com/Track-It/video/change_management.aspx http://www.numarasoftware.com/Track-It/video/change_management.aspx Numara Track-It! Change Management Features Overview of change management functionality in Numara Track-It! Yes 5 http://www.numarasoftware.com/asset_management/resources/video/overview/overview.aspx http://www.numarasoftware.com/asset_management/resources/video/overview/overview.aspx Numara Asset Management Platform Overview Overview of functionality in Numara Asset Management Platform Yes 7 http://www.numarasoftware.com/Track-It/video/overview.aspx http://www.numarasoftware.com/Track-It/video/overview.aspx Numara Track-It! Help Desk Software Overview Overview of functionality in Numara Track-It! Help Desk. Yes 5 http://www.numarasoftware.com/case_studies/video/blue ridge reporting.aspx http://www.numarasoftware.com/case_studies/video/blue ridge reporting.flv Numara Software And The Benefits of Centralizing Functions Greg Bridges of Blue Ridge Paper Products talks about using Numara FootPrints to centralize business functions. Yes 42 http://www.numarasoftware.com/case_studies/video/blue_ridge.jpg http://www.numarasoftware.com/case_studies/video/blue_ridge.aspx http://www.numarasoftware.com/case_studies/video/blue_ridge.flv Numara FootPrints' Flexibility Helps Blue Ridge Save Money Greg Bridges of Blue Ridge Paper Products talks about how Numara FootPrints flexibility continues to save them thousands of dollars per year Yes 28 http://www.numarasoftware.com/case_studies/video/blue_ridge.jpg http://www.numarasoftware.com/case_studies/video/blue_ridge_growth.aspx http://www.numarasoftware.com/case_studies/video/blue_ridge_growth.flv Numara FootPrints supports Blue Ridge Global Expansion Greg Bridges of Blue Ridge Paper Products talks about how Numara FootPrints supports their global expansion. Yes 38 http://www.numarasoftware.com/case_studies/video/blue_ridge.jpg http://www.numarasoftware.com/case_studies/video/blue_ridge_multi-use.aspx http://www.numarasoftware.com/case_studies/video/blue_ridge_multi-use.flv Blue Ridge uses Numara FootPrints Service Desk For Multiple Uses Greg Bridges of Blue Ridge Paper Products talks about how they use Numara FootPrints Service Desk for multiple uses. Yes 20 http://www.numarasoftware.com/case_studies/video/blue_ridge.jpg http://www.numarasoftware.com/case_studies/video/blue_ridge_nfp_choice.aspx http://www.numarasoftware.com/case_studies/video/blue_ridge_nfp_choice.flv Why Blue Ridge Chose Numara FootPrints Service Desk Greg Bridges of Blue Ridge Paper Products talks about why Blue Ridge chose Numara FootPrints Service Desk. Yes 20 http://www.numarasoftware.com/case_studies/video/blue_ridge.jpg http://www.numarasoftware.com/case_studies/video/blue_ridge_nfp_value.aspx http://www.numarasoftware.com/case_studies/video/blue_ridge_nfp_value.flv What Is The ROI of Using Numara FootPrints Service Desk Greg Bridges of Blue Ridge Paper Products talks about the return on investment using Numara FootPrints Service Desk. Yes 28 http://www.numarasoftware.com/case_studies/video/blue_ridge.jpg http://www.numarasoftware.com/case_studies/video/blue_ridge_nsi_customer_passion.aspx http://www.numarasoftware.com/case_studies/video/blue_ridge_nsi_customer_passion.flv Numara Software's Passion For The Customer Greg Bridges of Blue Ridge Paper Products talks about Numara Software's passion for the customer. Yes 18 http://www.numarasoftware.com/case_studies/video/blue_ridge.jpg http://www.numarasoftware.com/case_studies/video/blue_ridge_sox.aspx http://www.numarasoftware.com/case_studies/video/blue_ridge_sox.flv Using Numara FootPrints for SOX Compliance Greg Bridges of Blue Ridge Paper Products talks about using Numara FootPrints to remain SOX compliant. Yes 24 http://www.numarasoftware.com/case_studies/video/blue_ridge.jpg http://www.numarasoftware.com/case_studies/video/blue_ridge_user_conference.aspx http://www.numarasoftware.com/case_studies/video/blue_ridge_user_conference.flv Blue Ridge Paper At The Numara Software User Conference Greg Bridges of Blue Ridge Paper Products talks about the Numara Software user conference. Yes 20 http://www.numarasoftware.com/case_studies/video/blue_ridge.jpg http://www.numarasoftware.com/case_studies/video/devereux_multi-use.aspx http://www.numarasoftware.com/case_studies/video/devereux_multi-use.flv Using Numara FootPrints to Automate Business Processes Mark Eckert, IT Manager of Devereux Foundation, talks about how they use Numara FootPrints to automate more and more of their business processes. Yes 35 http://www.numarasoftware.com/case_studies/video/devereux.jpg http://www.numarasoftware.com/case_studies/video/devereux_compliance.aspx http://www.numarasoftware.com/case_studies/video/devereux_compliance.flv Using Numara FootPrints for Compliance Tracking Mark Eckert, IT Manager of Devereux Foundation, talks about how they use Numara FootPrints for compliance tracking. Yes 35 http://www.numarasoftware.com/case_studies/video/devereux.jpg http://www.numarasoftware.com/case_studies/video/devereux_nfp_focus_on_customer.aspx http://www.numarasoftware.com/case_studies/video/devereux_nfp_focus_on_customer.flv The Numara Software's Customer Responsiveness Mark Eckert, IT Manager of Devereux Foundation, talks about Numara Software's customer responsiveness. Yes 39 http://www.numarasoftware.com/case_studies/video/devereux.jpg http://www.numarasoftware.com/case_studies/video/devereux_nfp_saves_money.aspx http://www.numarasoftware.com/case_studies/video/devereux_nfp_saves_money.flv Numara FootPrints Service Desk Flexibility Saves Money Mark Eckert, IT Manager of Devereux Foundation, talks about how Numara FootPrints flexibility has saved the Foundation money. Yes 48 http://www.numarasoftware.com/case_studies/video/devereux.jpg http://www.numarasoftware.com/case_studies/video/duquesne_change_mgt.aspx http://www.numarasoftware.com/case_studies/video/duquesne_change_mgt.flv The Benefits of Change Management Melissa Jackman, Helpdesk Manager of Duquesne University, talks about using Numara FootPrints for Change Management. Duquesne University is a private, coeducational university with more than 10,000 students. Yes 71 http://www.numarasoftware.com/case_studies/video/duquesne.jpg http://www.numarasoftware.com/case_studies/video/duquesne_customer_focus.aspx http://www.numarasoftware.com/case_studies/video/duquesne_customer_focus.flv Focus on the Customer Melissa Jackman, Helpdesk Manager of Duquesne University, talks about Numara Software's focus on the customer. Yes 36 http://www.numarasoftware.com/case_studies/video/duquesne.jpg http://www.numarasoftware.com/case_studies/video/duquesne_general_nfp.aspx http://www.numarasoftware.com/case_studies/video/duquesne_general_nfp.flv Why You Need Service Desk Management Melissa Jackman, Helpdesk Manager of Duquesne University, talks about using Numara FootPrints for service desk management needs. Yes 26 http://www.numarasoftware.com/case_studies/video/duquesne.jpg http://www.numarasoftware.com/case_studies/video/duquesne_multi-use_1.aspx http://www.numarasoftware.com/case_studies/video/duquesne_multi-use_1.flv Service Desk for Multiple Departments Melissa Jackman, Helpdesk Manager of Duquesne University, talks about using Numara FootPrints across several university departments. Yes 16 http://www.numarasoftware.com/case_studies/video/duquesne.jpg http://www.numarasoftware.com/case_studies/video/duquesne_overview.aspx http://www.numarasoftware.com/case_studies/video/duquesne_overview.flv Duquesne Univeristy Chooses Numara Software Melissa Jackman, Helpdesk Manager of Duquesne University, talks about Numara Software. Yes 52 http://www.numarasoftware.com/case_studies/video/duquesne.jpg http://www.numarasoftware.com/case_studies/video/duquesne_overview_w_heat.aspx http://www.numarasoftware.com/case_studies/video/duquesne_overview_w_heat.flv Duquesne Univeristy Chooses Numara FootPrints Melissa Jackman, Helpdesk Manager of Duquesne University, talks about why they chose Numara FootPrints. Yes 54 http://www.numarasoftware.com/case_studies/video/duquesne.jpg http://www.numarasoftware.com/case_studies/video/duquesne_resistence_to_nfp.aspx http://www.numarasoftware.com/case_studies/video/duquesne_resistence_to_nfp.flv Adapting Service Desk Software Melissa Jackman, Helpdesk Manager of Duquesne University, talks about adoption of Numara FootPrints within the organization. Yes 33 http://www.numarasoftware.com/case_studies/video/duquesne.jpg http://www.numarasoftware.com/case_studies/video/duquesne_web_based.aspx http://www.numarasoftware.com/case_studies/video/duquesne_web_based.flv Web Based Architecture For Service Desk Management Melissa Jackman, Helpdesk Manager of Duquesne University, talks about web based service desk management. Yes 44 http://www.numarasoftware.com/case_studies/video/duquesne.jpg http://www.numarasoftware.com/case_studies/video/kramer_focus_on_customer.aspx http://www.numarasoftware.com/case_studies/video/kramer_focus_on_customer.flv Software Design Focused On The Customer Daniel Ziegler, Director of IT Support for the Kramer Group, a healthcare software and services company specializing in revenue cycle solutions, talks about Numara Software's focus on the customer in software development. Yes 89 http://www.numarasoftware.com/case_studies/video/kramer.jpg http://www.numarasoftware.com/case_studies/video/kramer_nti_escalations.aspx http://www.numarasoftware.com/case_studies/video/kramer_nti_escalations.flv Using Help Desk To Prioritize And Escalate Tickets Daniel Ziegler, Director of IT Support for the Kramer Group, a healthcare software and services company specializing in revenue cycle solutions, talks about using Numara Track-It! for supporting computer users throughout the organization. Yes 62 http://www.numarasoftware.com/case_studies/video/kramer.jpg http://www.numarasoftware.com/case_studies/video/kramer_nti_geographies.aspx http://www.numarasoftware.com/case_studies/video/kramer_nti_geographies.flv Using Help Desk Software To Enhance Productivity Across Multiple Regions Daniel Ziegler, Director of IT Support for the Kramer Group, talks about leveraging Numara Track-It! Help Desk Software to enhance productivity across multiple regions. Yes 73 http://www.numarasoftware.com/case_studies/video/kramer.jpg http://www.numarasoftware.com/case_studies/video/kramer_nti_is_the_best.aspx http://www.numarasoftware.com/case_studies/video/kramer_nti_is_the_best.flv How Numara Track-It! Help Desk Software Met The Needs of The Kramer Group Daniel Ziegler, Director of IT Support for the Kramer Group, talks about why Numara Track-It! is a match for their business and their industry. Yes 95 http://www.numarasoftware.com/case_studies/video/kramer.jpg http://www.numarasoftware.com/case_studies/video/kramer_user_conference.aspx http://www.numarasoftware.com/case_studies/video/kramer_user_conference.flv The Kramer Group at the Numara Software User Conference Daniel Ziegler, Director of IT Support for the Kramer Group, talks about their experience at the Numara Software user conference. Yes 100 http://www.numarasoftware.com/case_studies/video/kramer.jpg http://www.numarasoftware.com/case_studies/video/kramer_why_nti.aspx http://www.numarasoftware.com/case_studies/video/kramer_why_nti.flv Why Chose Numara Track-IT! Why should you chose Numara Track-IT! for help desk support needs? Yes 75 http://www.numarasoftware.com/case_studies/video/kramer.jpg http://www.numarasoftware.com/case_studies/video/leading_online_dating_service_customer_focus.aspx http://www.numarasoftware.com/case_studies/video/leading_online_dating_service_customer_focus.flv Numara Software's Focus on the Global Customer Michelle Watson is the VP of Global Customer Care for a company that is a world leader in subscription-based online dating, operating sites in 37 countries, in 15 languages, spanning six continents. More than 15 million people around the world participate in this exciting relationship network. She talks about Numara Software's focus on the customer. Yes 44 http://www.numarasoftware.com/case_studies/video/dating.jpg http://www.numarasoftware.com/case_studies/video/leading_online_dating_service_escalation_auto_response.aspx http://www.numarasoftware.com/case_studies/video/leading_online_dating_service_escalation_auto_response.flv Cost Savings and Efficiencies by Implementing Escalation Protocol Michelle Watson, VP of Global Customer Care, talks about the cost savings and efficiencies by implementing Numara FootPrints escalation protocol. Yes 90 http://www.numarasoftware.com/case_studies/video/dating.jpg http://www.numarasoftware.com/case_studies/video/leading_online_dating_service_multi-language_milti-use.aspx http://www.numarasoftware.com/case_studies/video/leading_online_dating_service_multi-language_milti-use.flv Service Desk Management in a Multilingual Environment Michelle Watson, VP of Global Customer Care, talks about using service desk management in a multi-lingual, global environment. Yes 47 http://www.numarasoftware.com/case_studies/video/dating.jpg http://www.numarasoftware.com/case_studies/video/leading_online_dating_service_multi-use_multi-project.aspx http://www.numarasoftware.com/case_studies/video/leading_online_dating_service_multi-use_multi-project.flv Global Business Process Automation Michelle Watson, VP of Global Customer Care, talks about using Numara FootPrints service desk for global business process automation. Yes 83 http://www.numarasoftware.com/case_studies/video/dating.jpg http://www.numarasoftware.com/case_studies/video/leading_online_dating_service_nfp_business_benefit.aspx http://www.numarasoftware.com/case_studies/video/leading_online_dating_service_nfp_business_benefit.flv Using Numara FootPrints To Delivers Business Benefits Michelle Watson, VP of Global Customer Care, talks about how Numara FootPrints delivers business benefits to her company. Yes 29 http://www.numarasoftware.com/case_studies/video/dating.jpg http://www.numarasoftware.com/case_studies/video/leading_online_dating_service_roi_response_time.aspx http://www.numarasoftware.com/case_studies/video/leading_online_dating_service_roi_response_time.flv Service Desk ROI With Numara FootPrints Michelle Watson, VP of Global Customer Care, talks about the ROI she got implementing Numara FootPrints service desk management. Yes 26 http://www.numarasoftware.com/case_studies/video/dating.jpg http://www.numarasoftware.com/case_studies/video/med_georgia_focus_on_customer.aspx http://www.numarasoftware.com/case_studies/video/med_georgia_focus_on_customer.flv Doing Business With Numara Software The Medical Center of Central Georgia( MCCG) is a hospital whose mission is to enhance the health status of those we serve in partnership with medical and community organizations by providing wellness services, health education, and training and access to high-quality health care. Isaac Ramsingh, Systems Analyst with MCCG talks about his experience with Numara Software. Yes 40 http://www.numarasoftware.com/case_studies/video/mccg.jpg http://www.numarasoftware.com/case_studies/video/med_georgia_multi_use.aspx http://www.numarasoftware.com/case_studies/video/med_georgia_multi_use.flv Using Service Desk Software for IT and Critical Business Processes Isaac Ramsingh, Systems Analyst with MCCG talks about how they use Numara FootPrints in IT and other critical business processes. Yes 52 http://www.numarasoftware.com/case_studies/video/mccg.jpg http://www.numarasoftware.com/case_studies/video/med_georgia_value.aspx http://www.numarasoftware.com/case_studies/video/med_georgia_value.flv Justifying the Value of Service Desk Tracking and Reporting Isaac Ramsingh, Systems Analyst with MCCG talks about how they justify the value of their services using Numara FootPrints tracking and reporting Yes 61 http://www.numarasoftware.com/case_studies/video/mccg.jpg http://www.numarasoftware.com/case_studies/video/memorial_compliance.aspx http://www.numarasoftware.com/case_studies/video/memorial_compliance.flv How Help Desk Software Helps With ISO Best Practices and HIPPA Compliance Memorial Health Services (MHS) is one of Southern California's leading health care networks. Among its six medical facilities, MHS offers a full spectrum of medical services, including rehabilitation, diagnostic/radiology and emergency services. Terolyn Phinsee, Systems Administrator at Memorial Healthcare talks about how Numara Track-It! helps them with their ISO best practices and HIPPA compliance. Yes 56 http://www.numarasoftware.com/case_studies/video/memorial.jpg http://www.numarasoftware.com/case_studies/video/memorial_first_call_resolution.aspx http://www.numarasoftware.com/case_studies/video/memorial_first_call_resolution.flv Using Numara Track-It! to Deliver Compassionate First Call Resolutions to Physicians Terolyn Phinsee, Systems Administrator at Memorial Healthcare, talks about how they use Numara Track-It! help desk to deliver compassionate first call resolutions to their physicians. Yes 122 http://www.numarasoftware.com/case_studies/video/memorial.jpg http://www.numarasoftware.com/case_studies/video/memorial_focus_on_customer.aspx http://www.numarasoftware.com/case_studies/video/memorial_focus_on_customer.flv Numara Software's Focus on the Health Industry Needs Terolyn Phinsee, Systems Administrator at Memorial Healthcare, talks about Numara Software's focus on the customer. Yes 67 http://www.numarasoftware.com/case_studies/video/memorial.jpg http://www.numarasoftware.com/case_studies/video/memorial_itil.aspx http://www.numarasoftware.com/case_studies/video/memorial_itil.flv Using Numara FootPrints Service Desk For ITIL Best Practices Terolyn Phinsee, Systems Administrator at Memorial Healthcare, talks about how they use Numara FootPrints for ITIL best practices. Yes 67 http://www.numarasoftware.com/case_studies/video/memorial.jpg http://www.numarasoftware.com/case_studies/video/memorial_user_conference.aspx http://www.numarasoftware.com/case_studies/video/memorial_user_conference.flv Memorial Healthcare at the Numara Software User Conference Terolyn Phinsee, Systems Administrator at Memorial Healthcare, talks about the Numara Software User Conference. Yes 66 http://www.numarasoftware.com/case_studies/video/memorial.jpg http://www.numarasoftware.com/case_studies/video/saic_customer_focus.aspx http://www.numarasoftware.com/case_studies/video/saic_customer_focus.flv Numara software's Customer Service At SAIC The 45th Space Wing stationed at Patrick Air Force Base delivers space effects that protect and defend our nation through Global Vigilance, Reach and Power. Their mission is to assure access to the high frontier and to support global operations. David Hess with SAIC talks about his customer experience with Numara Software. Yes 55 http://www.numarasoftware.com/case_studies/video/saic.jpg http://www.numarasoftware.com/case_studies/video/saic_more_with_less.aspx http://www.numarasoftware.com/case_studies/video/saic_more_with_less.flv Using Help Desk Software To Keep Service Levels High With Fewer Resources David Hess of SAIC talks about how Numara Track-It! help desk helps them keep their service levels high with fewer resources. Yes 31 http://www.numarasoftware.com/case_studies/video/saic.jpg http://www.numarasoftware.com/case_studies/video/saic_nti_benefits.aspx http://www.numarasoftware.com/case_studies/video/saic_nti_benefits.flv Help Desk Software Is Integral To Good Business Processes David Hess of SAIC talks about how Numara Track-It! is integral to their business processes. Yes 41 http://www.numarasoftware.com/case_studies/video/saic.jpg http://www.numarasoftware.com/case_studies/video/saic_nti_overview.aspx http://www.numarasoftware.com/case_studies/video/saic_nti_overview.flv Valuable Features of Numara Track-It! David Hess of SAIC talks about the valuable features of Numara Track-It! Yes 63 http://www.numarasoftware.com/case_studies/video/saic.jpg http://www.numarasoftware.com/case_studies/video/saic_remote.aspx http://www.numarasoftware.com/case_studies/video/saic_remote.flv Using Numara Remote to Resolve Issues Immediately David Hess of SAIC talks about how they use Numara Remote to resolve issues immediately. Yes 52 http://www.numarasoftware.com/case_studies/video/saic.jpg http://www.numarasoftware.com/case_studies/video/zane_state_complete_solution.aspx http://www.numarasoftware.com/case_studies/video/zane_state_complete_solution.flv Numara Software's Complete Help Desk Solution Zane State College is a two-year technical college which offers students the opportunity to earn an associate degree while participating in experienced-based learning in their chosen field. John Jacobs, Director of User Support Services at Zane College, talks about the complete help desk solutions available at Numara Software. Yes 33 http://www.numarasoftware.com/case_studies/video/zane.jpg http://www.numarasoftware.com/case_studies/video/zane_state_focus_on_customers.aspx http://www.numarasoftware.com/case_studies/video/zane_state_focus_on_customers.flv Numara Software Strong In Customer Support John Jacobs, Director of User Support Services at Zane College, talks about how they strive to offer the same customer support to their customers as Numara Software. Yes 72 http://www.numarasoftware.com/case_studies/video/zane.jpg http://www.numarasoftware.com/case_studies/video/zane_state_nti_integrated_use.aspx http://www.numarasoftware.com/case_studies/video/zane_state_nti_integrated_use.flv Numara Track-It's Integrated Help Desk Funcionality John Jacobs, Director of User Support Services at Zane College, talks about Numara Track-It's integrated help desk funcionality. Yes 35 http://www.numarasoftware.com/case_studies/video/zane.jpg http://www.numarasoftware.com/case_studies/video/zane_state_move.aspx http://www.numarasoftware.com/case_studies/video/zane_state_move.flv Using Help Desk Software In An Office Move John Jacobs, Director of User Support Services at Zane College, talks about how Numara Track-IT! helped them in their office move. Yes 45 http://www.numarasoftware.com/case_studies/video/zane.jpg http://www.numarasoftware.com/case_studies/video/zane_state_nti_business.aspx http://www.numarasoftware.com/case_studies/video/zane_state_nti_business.flv Using Help Desk Software In Making Business Decisions John Jacobs, Director of User Support Services at Zane College, talks about making business decisions with Numara Track-It! Yes 49 http://www.numarasoftware.com/case_studies/video/zane.jpg http://www.numarasoftware.com/case_studies/video/zane_state_user_conference.aspx http://www.numarasoftware.com/case_studies/video/zane_state_user_conference.flv The Numara Software User Conference John Jacobs, Director of User Support Services at Zane College, talks about the Numara Software User Conference. Yes 20 http://www.numarasoftware.com/case_studies/video/zane.jpg