Numara Remote

More than ever, business continuity and cost-effective IT Help Desk and Service Desk operations have become critical factors of success. Numara Remote now offers unrivalled performance, flexibility, security and scalability.

The latest version of remote control technology from Numara Software has been completely re-designed, offering powerful collaboration features to boost technician productivity and facilitates an improved overall service quality.

Integration of remote control into Numara Track-It! and Numara FootPrints solutions offers a centralized system, enabling support personnel to quickly resolve end-user problems once a trouble ticket is created.

Advanced Remote Management of Desktop Computers

• Complete remote control of user mouse and keyboard
• Bi-directional file transfers
• Secure, authenticated communication
• Firewall friendly
• Multiple technicians share access to users’ desktops
• Multi-Windows platform support
• Numara Software Help Desk/Service Desk Integration

Numara Remote can be evaluated with a trial version of either Numara FootPrints or Numara Track-It!

• How to Access Numara Remote from Numara FootPrints (PDF)
• How to Access Numara Remote from Numara Track-It! (PDF)

For existing Numara FootPrints or Numara Track-It! customer, please contact your sales representative at 800-557-3031.

Numara Remote Benefits

• Manage OS remotely - Access services, registry, tasks, event logs shared folders, and system states without interfering with users.
• Update with File Transfers - Drag-and-drop interface to copy, move, sync, clone, recover, and delta transfer
• Save Time with Scripting - Trigger file transfers and other actions to run on schedule
• Instant Communication with Chat - via text, audio, and video

Collaboration

• Quicker Problem Resolution - Multiple technicians view and control any licensed workstation

Security

• Advanced Encryption Standard (AES) - End-to-end privacy
• Smart Card Authentication
• Extensive Event Logging
• Broad range of security policies

Communications

• Protocol Support - TCP (IPv4 and IPv6) and UDP including Dial-up networking, IPX, NetBIOS, Windows modem, Serial modem, ISDN CAPI, Infrared and Terminal Server
• Socket Support - Protocol specific options including port numbers. HTTP encapsulation.

High Performance

• Low Network Overhead - Bitmap caching and compression

Numara Remote Technical Requirements

Supported Platforms

• Windows Vista
• Windows Server 2003 Standard, Enterprise, and Web Edition
• Windows XP Professional, Home Edition
• Windows 2000 Server, Advanced Server
• Windows 2000 Professional
• Windows NT 4.0 Terminal Server (SP4), Server/Workstation 4.0 (SP4)
• Windows ME, 98SE