Tampa, Fla., January 23, 2007 – Numara® Software, Inc., (formerly Blue Ocean Software) today announced that Numara® FootPrints 7.5 Hosting Service has received a 2006 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Inter@ction Solutions® magazine (www.cismag.com). The Numara FootPrints 7.5 Hosting Serviceprovides comprehensive, 100% web-based service technology for internal and external support automation without the burden of purchasing, owning, and maintaining a web server and database.

In the past, Customer Inter@ction Solutions, the leading publication covering CRM, call centers and teleservices since 1982, recognized FootPrints with the Product of the Year Award for Help Desk Software (2000, 2003 and 2004) and the Editor’s Choice Award in 2002.

"Customer Inter@ction Solutions is proud to bestow Numara Software with a 2006 Product of the Year Award.  Each year, Customer Inter@ction Solutions magazine recognizes companies that have demonstrated excellence in technological advancement and application refinements," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions. 

"Numara Software has proven they are committed to quality and excellence in solutions that benefit the customer experience as well as ROI for the companies that use them.  I am pleased to honor their hard work and accomplishments and look forward to more innovative solutions from them in the future."

Numara FootPrints 7.5 Hosting Service enables customers to reduce support costs, improve workflow, and speed customer problem resolution without the IT infrastructure administration process. This hosted service is recognized as an excellent choice for small organizations that lack IT infrastructure or departmental users within an enterprise for which charge-backs to IT are prohibitive. With the Numara FootPrints Hosting Service customers can extend their integrated web-based service desk across multiple locations and corporate functions. Users can also optimize global, 24/7 support to different teams at different times based on availability. Numara Software’s hosting operations are housed in a state-of-the-art data center supporting redundant Internet connections, virtually unlimited capacity and redundant power supply.

"Numara FootPrints’ ease of use and excellent reporting capabilities are invaluable to our department”," said Shuchi Nalepa, Manager, Information Technology at Penn State Smeal College of Business. "With the hosted offering, our IT staff is no longer burdened with server and software upgrades so we can focus our time on more important activities. We are so happy with Numara Software that we have expanded our use of the offering from just one area of our IT group to the entire group, which includes more than 18 projects."

Recently, Numara Software announced that Numara FootPrints 7.5 achieved the PinkVerify® Service Support certification from Pink Elephant for its support of best practices in four core ITIL processes: Incident, Problem, Change and Configuration Management.  In addition to providing help desk and customer support/eService, Numara FootPrints 7.5 Hosting Service offers compliance tracking for Sarbanes Oxley and Section 508 of the US Rehabilitation Act.   Many customers also use the solution for IT resource tracking, facilities management and human resource tracking.

"We are pleased that Numara FootPrints continues to be recognized as one of the most innovative products on the market," said Mark Krieger, Vice President of Product Development, Numara Software. "This award underscores our commitment to providing our customers with state-of-the-art technology that is affordable and easy-to-use. Our hosting offering has been extremely successful because it provides our customers with the features and functionality they need without the headache of managing their IT infrastructure."  
Numara Software will be featured with other 2006 Product of the Year Award winners in the February 2007 issue of Customer Inter@ction Solutions magazine. For more information about the 2006 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com, or to see the official press release announcing the Product of the Year Award
winners please visit http://www.tmcnet.com/usubmit/2007/01/04/2215569.htm.

About Numara Software Inc.
Founded in 1991, Numara® Software, Inc., (formerly Blue Ocean Software), is a global provider of service desk management solutions for IT and support professionals who need to simplify and gain control over their increasingly complex environments.

The company’s two flagship products, Numara® Track-It!® and Numara® FootPrints, make it the service desk management leader for small to mid-sized enterprises, serving more than 50,000 customer sites worldwide.

The Numara Software trusted solutions automate critical IT and support functions, such as service desk automation for internal and external support along with asset management, software patch and deployment, and network monitoring.

To register for a one-on-one guided walkthrough, attend a webinar or download a trial please call (800) 557-6970 or visit: www.numarasoftware.com.

Contact:
Mary Maloney                                    
Numara Software, Inc.                                                   
813.227.4685
mary.maloney@numarasoftware.com

Laura Hindermann
Greenough Communications
617.275.6519
lhindermann@greenoughcom.com

Numara and the Numara logo are trademarks of Numara® Software, Inc. Track-It! is a registered trademark of Numara® Software, Inc.