Tampa, Fla., June 20, 2007 – Numara Software, Inc., a leader in service desk management solutions for IT professionals, today announced a brand new online training subscription program for its recently launched Numara Track-It! 8. This convenient and cost-effective learning solution enables Numara Track-It! 8 customers to quickly become proficient in using the latest version of the world’s most widely-installed help desk and asset management solution. This new release of Numara Track-It! 8 offers many new features, including a fully-redesigned Microsoft® Outlook®-like user interface, a customizable management dashboard, and the ability to personalize views, work order templates, reports and more. The unique subscription-based training model allows customers to provide unlimited training to their entire IT department for a complete year.

"For me, the major strength of online learning is that I can schedule a segment of time to learn at my own desk, inside the application, from a pro, which is both convenient and efficient," said Numara Track-It! 8 user, Jimmie Gail Jackson, IT assistant at Empire Construction.

The new Numara Track-It! 8 Online Training Subscription offers a flexible way for busy organizations to optimize their training schedule by allowing technicians to pick and choose what and when they want to learn. Just like the Numara Software solutions, the company’s new online classroom is designed to fit the way its customers work, with flexible course components that are offered in 30-, 60-, 90- and 120-minute blocks and can be scheduled when needed, shortening the learning curve to mastering this latest offering from Numara Software. The instructor-led, web-based classes cover the same content included in the Numara Software classroom training, providing clear explanations of the new features and capabilities of Numara Track-It! 8 and even allowing students to ask questions. Since this desktop classroom is always just a click away, Numara Track-It! 8 users can periodically refresh their skills and expand their knowledge by completing additional courses, ensuring that they’re always using the solution to its full potential.

         
“We recognize that service desk organizations have limited time and resources to devote towards training for new technology and team members,” said David Giles, director of customer services and support, Numara Software, Inc. “In addition to making Numara Track-It! 8 intuitive and easy-to-learn, we’ve developed the corresponding online training course so our customers can more quickly realize the full benefits of their investment. We believe this cost-effective approach to improving support staff knowledge and increasing productivity will be attractive to management teams across many industries.”

The online training solution offers a cost-effective alternative to traditional classroom training, which can be expensive when taking into account the costs of the course, required travel and staff time away from the office. By eliminating per-class charges, the Numara Track-It! 8 Online Training subscription allows customers to train an entire team for a fixed cost per year. The ability to train help desk team members on-site, while they remain in the office carrying out their support functions, enables organizations to maintain service levels while also meeting training requirements. The new service also enables teams to quickly and inexpensively train new support staff, reducing the time and training costs associated with employee turnover.

For additional information on the Numara Track-It! 8 Online Training Subscription, please visit the Numara Software Web site at http://numarasoftware.com/training.asp.

About Numara Software Inc.
Founded in 1991, Numara Software, Inc. (formerly Blue Ocean Software) is a global provider of service desk management solutions for help desk and customer support professionals who need to simplify and gain control over their increasingly complex environments. Numara Software’s trusted solutions address critical IT and support functions, such as customer service desk, IT help desk, asset management, software patch and deployment, and network monitoring.

With its two flagship products, Numara Track-It! and Numara FootPrints, and more than 50,000 customer sites worldwide, Numara Software is the service desk management leader for small to mid-sized enterprises. To register for a one-on-one guided walkthrough, attend a webinar or download a trial, please call (800) 557-6970 or visit: www.numarasoftware.com.

Contact:
Mary Maloney
Numara Software, Inc.
813.227.4685
mary.maloney@numarasoftware.com

Liz Boal
Greenough Communications
617.275.6522
lboal@greenoughcom.com

"Numara" and the Numara logo are trademarks of Numara® Software, Inc. "Track-It!" and "FootPrints" are registered trademarks of Numara Software, Inc.