TAMPA, Fla. -- (July 19, 2002) – Blue Ocean Software, Inc., a leading developer of fully scalable, cost effective Help Desk and PC Inventory solutions, today announced it has earned certification from the Help Desk Institute (HDI) as an Authorized Training Partner.

As one of 60 training partners nationwide, Blue Ocean will deliver HDI's approved curriculum to assist help desk and support professionals prepare for the HDI certification exams. HDI, the world's largest organization for support professionals, provides certification programs that offer participants a defined training path and credentials that are recognized across the industry worldwide.

“We are committed to providing our customers with products and services that help them achieve greater efficiency in supporting their organizations,” said Joe Krolak, Director of Professional Services for Blue Ocean Software. “By adding the HDI curriculum to our existing training program, we further that commitment by offering our customers a one-stop shop for their Help Desk training needs.”

The HDI requires Authorized Training Partners to meet high-level qualification standards and be recognized as an independent organization that demonstrates industry best practices. In addition, partners must successfully complete the HDI-certified trainer program that includes a series of classes and exams. Authorized Training Partners are then reviewed by the association, and upon acceptance, are authorized to purchase the official HDI Certification curriculum and deliver the classroom-based instructor materials.

Blue Ocean can assist its customers in achieving each of the four levels of certification, which include: Customer support Specialist, Help Desk Analyst, Help Desk Senior Analyst, and Help Desk Manager. “Blue Ocean joins an exclusive set of industry leaders that enable support professionals to access certification training options conveniently and quickly,” said Ron Muns, founder and CEO of the Help Desk Institute.

About Blue Ocean Software
Blue Ocean Software is a leading developer of help desk, PC inventory, and systems management solutions that are powerful, scalable and full featured, yet easy to install, learn, and use.

The company's solutions are deployed on an organization's network, the web, or on client/server systems in a matter of days, rather than weeks or months. Blue Ocean Software is based in Tampa, Florida and has its European headquarters in London, England.

Blue Ocean Software was recognized by Inc. Magazine as one of the fastest growing companies in the country in 2001. Ranked 55th on the Inc. 500 list, the company earned its position by growing roughly 100 percent per year for five consecutive years. Blue Ocean Software also was recently named to Software Magazine's list of the top 500 largest software companies in the world. The Company continues to hire world-class employees with technical, sales, and marketing skills for its operations in Tampa and London.

About Help Desk Institute (HDI)
Help Desk Institute (HDI) is the world's largest industry association for help desk and support professionals. HDI's mission is to lead and promote help desk and support professionals by empowering its members through access to timely and valuable industry information, encouraging member collaboration, and establishing open standards, globally recognized certification and training programs.

In addition to membership, certification, and training, HDI produces the highest-rated industry event, the HDI Annual Conference and Expo, for help desk and support professionals. HDI is member-focused and remains vendor-neutral in its efforts to facilitate open, independent networking and information sharing within the association network. Membership exceeds 7,500 with members from every continent worldwide. To become a member, or to obtain further information on HDI programs, please visit the HDI Web site at http://www.thinkhdi.com .