Tampa, Fla., January 29, 2007 –Numara Software, Inc., a leader in help desk solutions, today announced that My Computer Works, Inc., a personal computer technical support services company, has selected Numara™ FootPrints® to automate, track and report customer support requests.  Already live on the system, My Computer Works is using Numara FootPrints to centrally track and manage more than 1,000 support tickets per month, consistently and uniformly capture data, and identify and analyze trends in order to better predict and address customer support needs.  My Computer Works also uses Numara FootPrints to manage its virtual support center for two partner organizations.

Providing remote technical support for consumers and small businesses located across the United States, My Computer Works facilitates immediate help desk and computer support by directly connecting to customers’ computers over the Internet to repair their problems.   With the 100 percent web-based Numara FootPrints solution, the company’s technicians have the flexibility and mobility of remote access to update the status of customer incidents and close tickets without having to be in the office.  Numara FootPrints also provides knowledge bases that serve as resources centers to empower agents to resolve frequently asked problems more quickly.  The uniform reporting of Numara FootPrints allows My Computer Works to capture data consistently so that the company can analyze its support center data, spot trends and proactively allocate appropriate resources for serving its customers.

“We realized an immediate benefit with Numara FootPrints in the sense that we now have a single repository to view all of the company’s activities,” said Paul Linden, Vice President of Finance, Operations and Technology at My Computer Works.  “Our technicians have a unified view from which to track current issues, view previous issues and access common solutions.  It really drives efficiency and productivity across our entire organization.”

Prior to Numara FootPrints, My Computer Works used a homegrown system of document management applications and spreadsheets to keep track of its daily support operations.  For each of the company’s 2,000 customers, individual spreadsheets were created to track various activities such as support incidents, and the changes to each of the spreadsheets would have to be replicated to each of the company’s 15 field technicians.

“With our old process, it was extremely difficult to get a single view of the business and even more difficult to determine what the utilization rates of our technicians were,“ said Linden. “Now with Numara FootPrints, we can centralize and streamline our projects and improve resource utilization, productivity, customer service, and ultimately, our bottom line.”

Numara FootPrints is an award-winning, ITIL® compatible web-based service desk automation product that centrally tracks and manages all incoming service and support requests received from multiple communication channels, including phone, email, the Web, and chat.  In addition to Numara FootPrints’ centralized incident, problem, and request management, the Numara FootPrints product line offers capabilities numerous add-on tools and integrations with leading solutions to extend the service desk with change management, automated IT asset management, dynamic access to LDAP and SQL-based directories, live eSupport, and more.

To read more about how My Computer Works has achieved benefits from implementing Numara FootPrints, please visit: http://www.numarasoftware.com/FootPrints.asp.

About My Computer Works, Inc.
Founded in 2004, My Computer Works is a leading provider of help desk and personal computer support services for thousands of small businesses and home consumers nationwide.  The company's friendly, US-based support technicians connect directly and securely to your Microsoft Windows PC using a high-speed internet connection to answer your questions and solve your computer problems immediately.  With a number of affordable service plans, including one-time services and unlimited support memberships, everyone should be able to say, "My Computer Works! Does Yours?"

To learn more or to get immediate, unlimited, friendly, and complete computer help at an affordable price, please contact My Computer Works at 1-800-990-4MCW or visit www.mycomputerworks.com.

About Numara Software Inc.
Founded in 1991, Numara® Software, Inc., (formerly Blue Ocean Software), is a global provider of service desk management solutions for IT and support professionals who need to simplify and gain control over their increasingly complex environments.

The company’s two flagship products, Numara® Track-It!® and Numara® FootPrints, make it the service desk management leader for small to mid-sized enterprises, serving more than 50,000 customer sites worldwide.

The Numara Software trusted solutions automate critical IT and support functions, such as service desk automation for internal and external support along with asset management, software patch and deployment, and network monitoring.

To register for a one-on-one guided walkthrough, attend a webinar or download a trial please call (800) 557-6970 or visit: www.numarasoftware.com.

Contact:
Mary Maloney                                    
Numara Software, Inc.                                                   
813.227.4685
mary.maloney@numarasoftware.com

Laura Hindermann
Greenough Communications
617.275.6519
lhindermann@greenoughcom.com

Numara and the Numara logo are trademarks of Numara® Software, Inc. Track-It! is a registered trademark of Numara® Software, Inc.