Tampa, Fla., September 4, 2007 – Numara Software, Inc., a leader in service desk management solutions for IT professionals, today announced it will host the first-ever user conference for Numara FootPrints and Numara Track-It! customers this fall.  The 2007 Numara Software User Conference offers a great opportunity for customers to learn new technologies, expand their knowledge of Numara Software solutions, exchange service desk best practices and benefit from real-world deployments of the company’s award-winning product line.  To be held in Orlando from Oct. 7 – 10, the conference will include keynote addresses from industry analysts and experts, interactive workshops on critical support desk issues, live customer case studies, and demonstration modules allowing customers to test drive the latest Numara Software solutions.

Conference attendees will not only build their knowledge of Numara Software solutions but also share their customer success stories with colleagues and peers and learn new techniques to deliver superior customer service.  The three-day conference will include five learning tracks, including a business track focusing on best practices for all aspects of service management, as well as four more technically driven tracks designed to provide valuable insight into Numara Software solutions and how companies can optimize their investment in these tools to successfully master strategic and tactical aspects of help desk and customer support center management. 

"As we continue to grow, it’s important that we take every opportunity to engage one-on-one with our customers in order to best understand their needs and build products around them," said John Machonis, Vice President of Marketing & International Sales, Numara Software, who is co-hosting the event with Fred Pack, Vice President of Business Operations, Edison.  "The User Conference provides a unique opportunity for us to demonstrate the business value of our current solutions and those on the horizon, while also providing extended value to our customers and dedicating three days to better addressing the mission-critical issues they face."

The 2007 Numara Software User Conference will offer more than 50 in-depth technical and business sessions, allowing attendees to customize their experience to their particular needs. The conference will provide the ideal forum for discussion regarding industry trends and challenges, including implementing ITIL®-compatible service support best practices and addressing compliance requirements, and will help IT, customer support and help desk managers using Numara Software products to maximize the business value of their service desk and thereby increase operational efficiency.

Bringing together top industry experts to share insight and best practices, the conference welcomes renowned speaker and author, Daniel E. “Rudy” Ruettiger, who will deliver his award-winning motivational lecture.  Ruettiger is best known for his unlikely college career at Notre Dame in the 1970s, during which he played football for the Fighting Irish and was the last Notre Dame player to be carried off the field by teammates.  His inspiring story was immortalized in the 1993 major motion picture, Rudy. 

Other keynote speakers include: David Coyle, research director, Gartner Research, who will provide valuable insight into service desk management and the CMBD; John Ragsdale, vice president, Service & Support Professionals Association, who will discuss support best practices and the value of metrics and reporting. In addition, Eric Rabinowitz, CEO, Nurture Institute, will discuss the value of nurturing customers to build lasting relationships; Kristen Robertson, president of KR Consulting and a call center consultant and trainer specializing in help desk and technical support organizations, will facilitate a train the trainer session for IT and support personnel.  And lastly, John Custy, founder and managing partner of JPC Group and a specialist in Support Center performance, optimization and IT Service Management, will address ITIL 3 and what it means to the support center.

The 2007 Numara Software User Conference will be held at Caribe Royale All-Suite Hotel and Convention Center in Orlando, Fla., Oct. 7 – 10.  For a complete conference agenda and registration information, please call 866.622.7569 or visit www.numarasoftware.com/2007userconference.asp.

About Numara Software, Inc.
Founded in 1991, Numara Software, Inc. (formerly Blue Ocean Software) is a global provider of service desk management solutions for help desk and customer support professionals who need to simplify and gain control over their increasingly complex environments.  The Numara Software trusted solutions address critical IT and support functions, such as customer service desk, IT help desk, asset management, software patch and deployment, and network monitoring.

With its two flagship products, Numara Track-It! and Numara FootPrints, and more than 50,000 customer sites worldwide, Numara Software is the service desk management leader for small to mid-sized enterprises. To register for a one-on-one guided walkthrough, attend a webinar or download a trial, please call (800) 557-6970 or visit: www.numarasoftware.com.

Contact:
Mary Maloney
Numara Software, Inc.
813.227.4685
mary.maloney@numarasoftware.com

Liz Boal
Greenough Communications
617.275.6522
lboal@greenoughcom.com

"Numara" and the Numara logo are trademarks of Numara® Software, Inc. "Track-It!" and "FootPrints" are registered trademarks of Numara Software, Inc.