Tampa, Fla., November 1, 2007 – Numara Software, Inc., a leader in service desk management solutions for IT professionals, today announced the results of its first-ever user conference for Numara FootPrints and Numara Track-It! customers.  The 2007 Numara Software User Conference, held in Orlando, Florida last month, welcomed hundreds of customers, including customers from around the world. 

“The user conference is a great way to learn and improve your skills and knowledge,” said Nagesh Kashyap, attendee and helpdesk analyst for Ricoh Canada Inc.  “You meet experts and get the opportunity to clarify your questions.  It’s not only about the software, but also about the people working on the back-end.”

The three-day user conference, offering five business tracks focused on service management best practices and increasing operational efficiency, included keynote addresses from five industry experts and 20 Numara Software customers, interactive workshops on critical support desk issues, live customer case studies and demonstration modules on the company’s award-winning product line.

“We are extremely proud of the success of our inaugural user conference,” said John Machonis, Vice President of Marketing & International Sales, Numara Software.  “It not only better equipped us as a company to anticipate the needs of our customer base and build products around them, but it also provided a forum for our customers to dialogue with one another, sharing best practices and challenges, learning new techniques and expanding their knowledge of our solutions’ capabilities.”

During the event, keynote speaker (and renowned author), Daniel E. “Rudy” Ruettiger, delivered his award-winning motivational lecture which is founded in the lessons he learned during his college years at Notre Dame.  Ruettiger is perhaps best known for his unlikely football career at the school in the 1970s, during which he became the only Notre Dame player to be carried off the field by teammates.  His inspiring story was immortalized in the 1993 major motion picture, Rudy. 

Carl Senger of Harvard Clinical Research Institute noted that “overall the topics and sessions were good.  A lot of information was covered, and the room moderators kept us on schedule (which was a nice touch). The speakers were great; Rudy was exceptional, and David Weiss did an awesome job of highlighting Numara Software’s direction and challenges.” 

Other notable sessions included introductory and advanced training workshops on Numara Software solutions and how companies can optimize their investment in these tools to successfully master strategic and tactical aspects of help desk and customer support center management.  In all, the 2007 Numara Software User Conference offered more than 50 in-depth technical and business sessions, allowing attendees to customize their experience to their particular needs and gain valuable insight into industry trends and challenges, including implementing ITIL®-compatible service support best practices and addressing compliance requirements.

Customers participating in the speaking program at this year’s event, included Match.com, Boeing, Blue Ridge Paper Products, The University of Akron, Wilbur-Ellis, The Devereux Foundation, Patrick Air Force Base, Zane State College, United Agri Products, Memorial Health Services, The Medical Center of Central Georgia, University of South Florida Health IT, Five Rivers MetroParks, The Kramer Group, Inc., Zoran Corporation and Texas Tech University.

John Ragsdale, keynote speaker and vice president of research for the Service and Support Professionals Association, created an Industry perspective on the event in his blog at http://jragsdale.wordpress.com/2007/10/08/live-from-the-2007-numara-software-user-conference/#more-104. 

For more information on Numara Software solutions, visit www.numarasoftware.com. 

About Numara Software, Inc.
Founded in 1991, Numara Software, Inc. (formerly Blue Ocean Software) is a global provider of service desk management solutions for help desk and customer support professionals who need to simplify and gain control over their increasingly complex environments.  The Numara Software trusted solutions address critical IT and support functions, such as customer service desk, IT help desk, asset management, software patch and deployment, and network monitoring.

With its two flagship products, Numara Track-It! and Numara FootPrints, and more than 50,000 customer sites worldwide, Numara Software is the service desk management leader for small to mid-sized enterprises. To register for a one-on-one guided walkthrough, attend a webinar or download a trial, please call (800) 557-6970 or visit: www.numarasoftware.com.

Contact:
Mary Maloney
Numara Software, Inc.
813.227.4685
mary.maloney@numarasoftware.com

Liz Boal
Greenough Communications
617.275.6522
lboal@greenoughcom.com

"Numara" and the Numara logo are trademarks of Numara® Software, Inc. "Track-It!" and "FootPrints" are registered trademarks of Numara Software, Inc.