Tampa, Fla., October 26, 2007 – Numara Software, Inc., a leader in service desk management solutions for IT professionals, today announced that the latest version of its award-winning Numara FootPrints has earned the PinkVerify® Service Support Certification for ITIL compatibility in Problem, Incident, Change and Configuration Management. 

 “Pink Elephant’s PinkVerify® certification is the standard in our industry for evaluating a tool’s compliance with the ITIL best practices framework,” said Mark Krieger, vice president of development, Numara Software.  “Achieving this certification further distinguishes Numara FootPrints 8 as a powerful ITSM solution, delivering the highest level of value and assurance to our customers and addressing the critical role that IT Service Management plays in overall business success.”

ITIL has emerged as the measure for IT service management given its new lifecycle structure that better aligns IT processes with a company’s business strategy.  Numara FootPrints 8 offers extensive ITIL enablement with integrated service desk processes for full IT service management support.  The new ‘ITIL wizard’ allows any IT department to easily create a complete IT service management infrastructure in mere minutes without custom programming.  And the solution’s comprehensive CMDB features a unique graphical relationship manager for powerful visualization of Configuration Item (CI) relationships and a built-in import tool for automatic loading of CIs from a variety of sources.

Pink Elephant is one of the world’s leading IT Service Management consulting organizations and educators.  The PinkVerify® Service Support certification – issued by Pink Elephant – assesses IT Service Management (ITSM) software based on ITIL best practices.  In order to be licensed to use its logo, a tool must meet the minimum functional criteria for ITIL processes.  Now that Numara FootPrints 8 has passed this rigorous assessment it can be found in the toolsets section of Pink Elephant’s PinkVerify® web page at www.pinkelephant.com. 

About Numara Software, Inc.
Founded in 1991, Numara Software, Inc. (formerly Blue Ocean Software) is a global provider of service desk management solutions for help desk and customer support professionals who need to simplify and gain control over their increasingly complex environments.  The Numara Software trusted solutions address critical IT and support functions, such as customer service desk, IT help desk, asset management, software patch and deployment, and network monitoring.

With its two flagship products, Numara Track-It! and Numara FootPrints, and more than 50,000 customer sites worldwide, Numara Software is the service desk management leader for small to mid-sized enterprises. To register for a one-on-one guided walkthrough, attend a webinar or download a trial, please call (800) 557-6970 or visit: www.numarasoftware.com.

Contact:
Mary Maloney
Numara Software, Inc.
813.227.4685
mary.maloney@numarasoftware.com

Liz Boal
Greenough Communications
617.275.6522
lboal@greenoughcom.com

"Numara" and the Numara logo are trademarks of Numara® Software, Inc. "Track-It!" and "FootPrints" are registered trademarks of Numara Software, Inc.