Tampa, Fla., September 19, 2007 – Numara Software, Inc., a leader in service desk management solutions for IT professionals, today announced it will extend the run of its popular webcast,  “Don’t Let ITIL Scare You! What You Need to Know to Deliver Superior Service Management.”  Originally attended by over 150 IT and help desk professionals, the 60-minute presentation includes commentary from industry experts on implementing ITIL® service support best practices to cut support costs, enhance the customer experience and improve IT alignment within the organization.

"ITIL is quickly becoming the standard for IT service management and a critical metric in a company’s overall success given its new lifecycle structure that better aligns IT processes with a company’s business strategy," said Mark Krieger, vice president of development, Numara Software.  "When ITIL-compatible tools, such as Numara FootPrints, are deployed, ITIL has the potential to help organize, streamline and monitor IT services to maximize business value.  As a leader in the market, we’re proud to offer tools, such as this webinar, that help companies make informed decisions about their IT support infrastructures and get up and running quickly with new processes."

During the webcast, presenter John Custy, founder & managing partner for the JPC Group and ITIL certified service manager and practitioner, offers valuable tips on using ITIL processes to achieve IT service management and governance without long implementation cycles, high customization costs and a complex transition.  In addition, he shares how companies can get their IT service management foundation up and running quickly and efficiently.  Michelle McFadden, product development leader for Numara Software, joins to discuss how companies can configure Numara Software’s award-winning service desk management solutions, including Numara FootPrints, to meet their organization’s particular needs.  Numara FootPrints, a web-based, user-friendly service desk solution, was verified as being ITIL®-compatible by Pink Elephant – an independent, vendor-neutral organization that objectively assesses service management tools for ITIL compatibility. 

Don’t Let ITIL Scare You! What You Need to Know to Deliver Superior Service Management will help businesses:

• Benefit from the ITIL standard, helping to organize and streamline IT to better support the business
• Deliver superior IT services using established ITSM best practices
• Implement ITIL, from where to begin to what it takes to accomplish
• Identify the specific benefits of ITIL for the organization
• Deploy ITIL service support best practices quickly with Numara FootPrints
• Understand how to leverage Numara FootPrints to introduce ITIL at the organization's own pace. As needs (and standards) change, configuration can easily adapt

The original web broadcast was posted on Thursday, September 6 on SearchCIO.com and is now available on-demand.  To access the webcast, please visit this link.

About Numara Software, Inc.
Founded in 1991, Numara Software, Inc. (formerly Blue Ocean Software) is a global provider of service desk management solutions for help desk and customer support professionals who need to simplify and gain control over their increasingly complex environments.  The Numara Software trusted solutions address critical IT and support functions, such as customer service desk, IT help desk, asset management, software patch and deployment, and network monitoring.

With its two flagship products, Numara Track-It! and Numara FootPrints, and more than 50,000 customer sites worldwide, Numara Software is the service desk management leader for small to mid-sized enterprises. To register for a one-on-one guided walkthrough, attend a webinar or download a trial, please call (800) 557-6970 or visit: www.numarasoftware.com.

Contact:
Mary Maloney
Numara Software, Inc.
813.227.4685
mary.maloney@numarasoftware.com

Liz Boal
Greenough Communications
617.275.6522
lboal@greenoughcom.com

"Numara" and the Numara logo are trademarks of Numara® Software, Inc. "Track-It!" and "FootPrints" are registered trademarks of Numara Software, Inc.