Numara® Software to Present at the Service & Support Professionals Association Services Leadership Conference
Mark Krieger to Share Winning Approaches in Service System and Design
Tampa, Fla., November 7, 2006 – Numara® Software, Inc., (formerly Blue Ocean Software) today announced that Mark Krieger, vice president of product development at Numara Software, will be speaking at the Service & Support Professionals Association (SSPA) Services Leadership Conference on November 14 at the Wardman Park Marriott Hotel in Washington D.C. During his presentation titled “Tools and Technology: Winning Approaches in Service System and Design,” Krieger will discuss best practices for delivering service desk solutions that enhance the customer experience and improve the bottom line of call center operations. At the conference, Numara Software will also be honored by the SSPA as a Technology Innovator for its Numara FootPrints service desk solution.
Krieger will join industry thought leaders from Microsoft, Oracle and Sun Microsystems to address the growing need to utilize technology services to drive profits and build better customer relationships. In his break-out session, Krieger will address how to effectively streamline call center communications and boost call center agent productivity with email management and self-service. Specifically, Krieger will share new service delivery technologies that help to connect all the service delivery points, including workflow automation across multiple channels (e-mail, phone, chat, etc.), agent empowerment and self-service enablement and knowledge management.
“I am excited to join such an esteemed group of technology innovators at this year’s SSPA’s Leadership conference,” said Mark Krieger, vice president of product development, Numara Software. “The conference will provide a forum to exchange ideas and strategies for addressing important support issues and providing solutions to optimize customer experience. I look forward to sharing Numara Software’s experience with next generation customer support tools that boost call center efficiency and ROI.”
Krieger began his partnership with the SSPA in August of 2003, as the President and Co-founder of UniPress Software. Krieger was pivotal in growing UniPress to a leading position in the service desk software market and subsequently attracted Numara Software, Inc. as a buyer. As the chief architect of its web-based FootPrints software, he was responsible for managing UniPress’ development and product support teams. At Numara Software, Mr. Krieger continues in his software development role as Vice President of Product Development for the Numara FootPrints product line.
Anyone planning to attend the SSPA Leadership conference in Washington D.C. and interested in meeting with Mark Krieger, please contact Mary Maloney, director of corporate marketing, at 813-227-4685.
About the SSPA
As the industry’s foremost professional association, the Service & Support Professionals Association (SSPA) is a key resource for the information and best practices needed to make better business decisions. It brings together the best minds from across the industry spectrum – from established companies with successful track records to the pioneering newcomers with out-of-the-box ideas.
About Numara Software Inc.
Founded in 1991, Numara® Software, Inc., (formerly Blue Ocean Software), is a global provider of service desk management solutions for IT and support professionals who need to simplify and gain control over their increasingly complex environments.
The company’s two flagship products, Numara® Track-It!® and Numara® FootPrints, make it the service desk management leader for small to mid-sized enterprises, serving more than 50,000 customer sites worldwide.
The Numara Software trusted solutions automate critical IT and support functions, such as service desk automation for internal and external support along with asset management, software patch and deployment, and network monitoring.
To download a trial, please call us at (800) 557-3031 or visit: www.numarasoftware.com.
Contact:
Mary Maloney
Numara Software, Inc.
813.227.4685
mary.maloney@numarasoftware.com
Sarah Millerick
Greenough Communications
617.275.6516
smillerick@greenoughcom.com
Numara and the Numara logo are trademarks of Numara® Software, Inc. Track-It! is a registered trademark of Numara® Software, Inc.
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