Numara Software Receives 2007 CRM Excellence Award from Customer Interaction Solutions Magazines
Numara® FootPrints Singled Out for Helping Clients Improve CRM
Tampa, Fla., April 30, 2007 – Numara Software, Inc., announced today that Technology Marketing Corporation (TMC)’s Customer Interaction Solutions® magazine (www.cismag.com) has named Numara® FootPrints® as a recipient of a 2007 CRM Excellence Award. Customer Interaction Solutions has been the premier publication in the CRM, call center and teleservices industries since 1982.
Numara FootPrints is the 100% web-based software that helps organizations track, manage, and resolve all incidents and problems in their internal help desks and their external customer support centers. The solution delivers flexible, comprehensive capabilities in an affordable package that requires no programming to customize or dedicated staff to run. Numara FootPrints centrally tracks all requests coming in from multiple sources such as phone, email, web, live chat and even wireless devices, to enable help desk technicians and customer support people to be extremely efficient.
“We are honored to be recognized by Customer Interaction Solutions for our Numara FootPrints solution,” said David Weiss, CEO, Numara Software, Inc. “We know that every organization has unique requirements and strive to provide comprehensive and flexible solutions that optimize productivity, reduce costs and enable our customers to provide superior service desk support.”
“The Eighth Annual CRM Excellence Awards commend the companies that have proven to be true CRM partners to their customers and clients. Numara Software has demonstrated to the editors of Customer Interaction Solutions that their products and services have substantially improved the processes of their clients’ businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset...their customers,” said Nadji Tehrani, founder and chairman of TMC, publishers of Customer Interaction Solutions.
The Eighth Annual CRM Excellence Award winners have been chosen on the basis of their product or service’s ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer. The CRM Excellence Award is based on hard data, facts and numbers demonstrating the improvements that the winner’s product has made in a client’s business.
The CRM Excellence Award winners for 2007 can be found in the May and June issues of Customer Interaction Solutions magazine.
About Numara Software Inc.
Founded in 1991, Numara® Software, Inc., (formerly Blue Ocean Software), is a global provider of service desk management solutions for IT help desk and customer support professionals who need to simplify and gain control over their increasingly complex environments. The Numara Software trusted solutions address critical IT and support functions, such as customer service desk, IT help desk, asset management, software patch and deployment, and network monitoring.
With its two flagship products, Numara® Track-It!® and Numara® FootPrints, and more than 50,000 customer sites worldwide, Numara Software is the service desk management leader for small to mid-sized enterprises.
To register for a one-on-one guided walkthrough, attend a webinar or download a trial please call (800) 557-3031 or visit: www.numarasoftware.com.
About Customer Interaction Solutions
Celebrating 25 years as the voice of the contact center, CRM and teleservices industries, Customer Interaction Solutions magazine continues leading the way with the most comprehensive editorial. Senior management decision makers, as well as customer interaction professionals rely upon Customer Interaction Solutions to keep them current in the most critical technologies and services for the contact center. In fact, 65,000 subscribers turn to Customer Interaction Solutions magazine with an additional 165,000 pass-along readers.
About TMC
Technology Marketing Corporation (TMC) publishes four print publications: Customer Inter@ction Solutions, INTERNET TELEPHONY, IMS Magazine and Unified Communications (launching summer 2007). TMCnet, TMC’s Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 0.003 percent of sites in the world by alexa.com*, TMCnet serves nearly two million unique visitors each month, according to WebTrends. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Communications Developer Conference, IMS Expo and Call Center 2.0 Conference. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.)
For more information about TMC, visit www.tmcnet.com.
Contact:
Mary Maloney
Numara Software, Inc.
813.227.4685
mary.maloney@numarasoftware.com
Laura Hindermann
Greenough Communications
617.275.6519
lhindermann@greenoughcom.com
"Numara" and the Numara logo are trademarks of Numara® Software, Inc. "Track-It!" and "FootPrints" are registered trademarks of Numara Software, Inc.
|