Quickly troubleshoot and resolve issues and increase user productivity while reducing your IT helpdesk costs.
FootPrints Remote Manager
With today’s distributed workforce, it is no longer practical or cost-effective
to expect IT to work literally hands-on with PCs. And relying on accurate user
feedback verbally over the phone generally ends up with frustrated IT staff,
stressed out employees and lengthy problem resolution. Leveraging the
infrastructure that is already in place today and accessing and addressing PC
issues and upgrades has never been easier. Not only can users cut and paste
images of issues directly into trouble tickets, helpdesk administrators can more
easily understand an issue and return with the right solution the first time.
And anyone who understands tickets knows that the time it takes to close an
issue is directly proportional to the bottom line spend.
FootPrints® Remote Manager, BMC Software’s enterprise-class remote desktop
management software, extends your desktop support reach to home office
employees, telecommuters and remote office workers, all from the convenience of
your own desk even without an VPN connection.
IT Administrator works within the user’s desktop console as if he were
actually sitting right in front of it.
Desktop management – from anywhere, at anytime
FootPrints Remote Manager gives you direct access to core
controls on remote desktops, making troubleshooting and fixing IT and computing
issues a breeze. Now you can:
- Access and initiate Wake-up
- Check connectivity
- Run a configuration summary
- Transfer files
- View Windows events
- Collaborate with team viewing
- And much more
With its powerful ‘self-healing’ feature, FootPrints Remote Manager can also
check the integrity of applications on a remote machine and automatically
correct them even if their core files have been compromised.
For the ultimate in out-of-hours flexibility, FootPrints Remote Manager’s
integration with Intel® vPro means you can access a target computer even if the
user has finished work for the day and shut their system down. In addition, FootPrints Remote Manager is able to access both MacOS and Windows devices.
Deliver remote desktop management that’s secure
FootPrints Remote Manager has security built in as a priority. All communication
between FootPrints Remote Manager and the desktop is encrypted, so you can be
sure that no one is eavesdropping on your remote sessions. The software enforces
authenticated sessions and user confirmations prior to remote connections so
that desktop security is never compromised. FootPrints Remote Manager also
maintains a central audit file of all remote-control sessions and end-user
acknowledgements – useful data for audit trails for security purposes and for
documenting support issues.
The BMC FootPrints family of Solutions and Products
FootPrints Remote Manager is part of our family of FootPrints products and FootPrints Solutions for IT Lifecycle and IT Service Management. Built from the ground-up as a modular yet integrated system, FootPrints products can be purchased separately or as part of our broader FootPrints Solutions including Service Management , Service Desk , Lifecycle Management , Desktop Management and Security & Compliance.
Try FootPrints Remote Manager
Experience FootPrints Remote Manager first hand and see how it will meet your specific needs. Request your 30-day fully functional evaluation today.