Change Management for the Service Desk

Manage Change, Evolve with the Business

Change happens.  When managed poorly, it can cost your business in delays, or worse. By ensuring complete, accurate and efficient change management with Numara^® FootPrints^® Change Management, you can optimize IT performance within the ever-evolving, rapid pace of business.

The Numara FootPrints Change Management module is an easy-to-use, yet comprehensive solution integrated to your Numara FootPrints service desk. It gives you the power of a single, centralized solution to track, automate, manage, control, and report on the change and approval process.

Don’t fear change – embrace it.  With Numara FootPrints Change Management, you can easily manage requests throughout their lifecycle in a controlled, configurable, rules-based system, while ensuring implementation of advanced workflow and communication.

Numara FootPrints Change Management helps you:

Align with the Business

• Customize the change and approval process to fit your organization’s unique change management needs without any programming or complex administration
• Leverage ITIL® best practices to establish the checks and balances necessary to achieve compliance with regulatory requirements, such as Sarbanes-Oxley, HIPAA, SAS70 and 21-CFR Part 11 (pharmaceutical), among other business processes
• Track and monitor change activity, approval processes and results with the advanced, built-in and fully customizable reporting capabilities

Simplify Management

• Minimize complexity with a single, easy-to-use solution to track, automate, manage, control, report on, and audit any and all changes, including stages of approval and voting
• Manage all change requests through a centralized resource using multiple channels including email, web access and Numara FootPrints Mobile
• Deliver seamless workflow over the service management lifecycle with tight integration between the Numara FootPrints Change Management, Numara FootPrints Configuration Management and Numara FootPrints Service Catalog modules.  

Empower Stakeholders

• Maximize efficiency by enabling staff members and other relevant parties to make decisions based on the most up-to-date information.
• Enable your customers to play an active role in the decision making process by allowing anyone to be an approver without special configuration
• Use the automated approval email notification process to keep all stakeholders thoroughly informed

Work with fast-to-implement and easy-to-use 100% web-based architecture

Get into live production quickly. With the easy-to-use Numara FootPrints web interface you’ll be able to establish your change management process workflow quickly.

Change processes can be built in minutes without any programming; and users, both agents and customers, can approve or deny requests via email or through a browser. Access is password and role protected and no training is required for approvers to use.

Numara FootPrints Change Management is easy to use, yet offers comprehensive and sophisticated capabilities:

Complete Audit Trail

• Create change and approval workflows for any business process with complete audit trails.

Flexible Approval Workflow

• Control who needs to approve, when, and advanced approval criteria including stages of approval and voting
• Customize the approval process to fit your organizations unique change management needs without any programming or complex administration

Automated Notification

• Use the automated approval notification process to keep all approvers and voting members thoroughly informed

Comprehensive Reporting

• Track and monitor change activity, approval processes and results with the advanced, built-in and fully customizable reporting capabilities