Unprecedented in its ease of implementation and configuration, Numara® FootPrints® 8 is the most comprehensive and flexible Service Desk Management Solution on the market today.

Numara FootPrints 8 features:

	Streamlined ITIL compatibility tools
	Comprehensive CMDB with no programming
	Powerful workflow automation
	Bold usability features
	Advanced customization options

Numara FootPrints is designed to help companies:

	Align their service desk management functions with the needs of the business
	Replace an existing service desk management solution that is not scalable, too expensive to maintain or too cumbersome to upgrade
	Automate business processes in multiple areas of the organization

Powerful. Flexible. Affordable.

Detailed Features Summary (pdf)

Numara FootPrints will help you implement best practices for IT service management and compliance. Our software supports multiple components of the ITIL-compatible service desk and has received PinkVerify® certification for incident, problem, change and configuration management functions. Many of our customers have also used Numara FootPrints to meet Sarbanes-Oxley requirements for IT compliance.

ITIL®-compatible Numara FootPrints gives you comprehensive, easily customized capabilities at an affordable cost of ownership:

	"ITIL Wizard" for easy creation of full IT Service Management framework with no custom programming, in just minutes.
	Customizable Configuration Management Database (CMDB) with a powerful import tool, relationship visualization and integration to other key service management processes.
	Ergonomic User Interface offers a multitude of time-saving features and a modern look and feel.
	Highly customizable Homepage Dashboard includes personalized assignments, appointments , graphical metrics and RSS feeds.
	Progressive data presentation and visualization functionality provides a faster and more efficient way of providing content to the desktop.
	Unique project-based architecture allows you to automate multiple business processes in a single application, each with its own fields, forms, users, workflow and settings.

Easy to Administer Automation tools:

	AutoField field automation tool streamlines your processes and scales up to the largest implementations
	InstaCalc mathematical formula tool for calculating cost analysis, project requirements, purchasing and more
	Mirroring and enhanced business processes in virtually every area, including Escalation, Change Management, Customer Self Service and Surveys, User Management, Scheduling and Availability and Service Level Management

Learn about the benefits of Numara® Software without leaving your desk! Our free and informative webinars fill
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"If you are in the market for a new case management/workflow system, you can't beat the functional depth of Numara FootPrints, especially for the very affordable price point."

John Ragsdale - Vice President of Research, Service & Support Professionals Association