Case Studies
Industry: Manufacturing Centralizing Technical Support for 900 Internal Users and Three Sister Companies
Industry: Healthcare Beyond the Help Desk: IT Resource Tracking and Project Management Using One Flexible Workflow Solution
Industry: Technology Increasing Company Profits with a 100% Web-based Sales Collaboration Solution
Industry: Legal Providing Centralized Web-based Support to 300 Attorneys and Legal Staff in 4 Geographically Diverse Offices
Industry: Utilities Improving Response Time to Users Through Self Service and Tracking an Extensive Network Infrastructure at a Large Utility
Industry: On-line Managed Services IT Service Provider Improves Its External and Internal Customer Support with an ITIL Compliant Solution
Industry: Healthcare Leading Medical Center Automates Service Desk Operations and Increases Tracking for HIPAA Compliance
Industry: Manufacturing Improving the Management of IT-Related Sarbanes-Oxley Compliance and Technical Support
Industry: Technology Reducing Agent Work Load and Speeding Problem Resolution by Empowering Clients with Online Self-Service
Industry: Manufacturing Enabling Red Gold Tomato Manufacturers to Provide Gold-Standard IT Support and Keep 1,500 Employees in Five
Industry: Manufacturing Centralizing IT Support For 1,000 Employees Across The CountryWith Lower Consulting Costs
Industry: Education Speeding Up Response time to 7,200 Students and 800 Faculty and Staff With Web-based IT Self Service
Industry: Telecommunications Providing 50,000 Customers with Faster Service Resolution
Industry: Professional Sports Improving Productivity and Time Management at a Racing Empire of 400 Employees
Industry:Financial Providing Faster, More Efficient Support to 200+ Employees In Multiple Bank Locations
Industry:Government Maintaining Superior IT Support for 600 City Employees in the Heart of Silicon Valley
Industry:Healthcare Leading Health Care Network Improves Work Efficiency for 8,000 Employees in Six Hospitals
Industry:Insurance Gaining Control Over IT Infrastructure at an Multi-location Insurance Company
Industry:Casino Automating the Help Desk to Provide Superior 24/7 Support to a Rapidly Growing Resort
Industry:Education Numara Track-It! Lets Boarding School Stay Ahead of the Curve
Industry:Education Improving Help Desk Efficiency and IT Asset Management with Numara Track-It!
Industry:Education Consolidating the help desk is the key to effectively streamlining IT processes
Industry:Education Offering Fast, Personalized Support to a Wired Campus of 2,400 Students, Faculty and Staff