Spend time solving, not traveling.

Frequent desk-side visits to help users resolve issues result in higher support costs, decreased productivity for both users and IT staff, and lower satisfaction levels due to longer resolution times.

Numara Remote Manager empowers you to quickly, easily, and accurately resolve user issues without leaving your workplace.

With remote desktop access to view and control users' computers, you can reduce service expenses, user downtime and demands on IT staff. Faster resolution means better service, lower costs, and more satisfied customers.

Numara Remote Manager helps you:

Reduce Support Costs

• Remotely view and control desktops, laptops, and servers
• Easily access Windows® registry and system file structure remotely
• Improve IT staff productivity by eliminating unnecessary desk-side visits
• Easily support telecommuters and employees at remote locations

Improve Service and Satisfaction

• Improve first-call resolution and understand users' problems more quickly by seeing exactly what they see
• Reduce end-user downtime
• Centrally manage all devices regardless of whether PCs are on or off with Intel® vPro™ platform integration

Maintain Privacy and Security

• Require user confirmation before connection if desired
• Ensure encrypted communications
• Maintain central audit file of remote control sessions and acknowledgements

Numara Remote Manager is part of the integrated Numara Asset Management Platform (NAMP) which empowers IT organizations to increase service levels, improve performance and reduce costs by automating IT asset management. Learn more about the additional IT Asset Management products included in NAMP.