Designed for Numara® FootPrints® customers, this webinar will show you how to stay at the leading edge of IT and support trends, and expand your service management processes with the new additions and enhancements in this major release. You’ll learn about new practical, rapid ITIL® V3 enablement for the vital processes that support your customer demands, including a new service catalog solution and enhancements to change and configuration management modules. You’ll also discover how you can use new and expanded capabilities such as extensive usability enhancements, powerful mobile technology, knowledge-centered support, and new preventive maintenance capabilities to help you deliver a world-class customer experience and improve agent effectiveness. This new release further demonstrates Numara® Software’s continued focus on optimizing the customer experience and delivering the best value to its customers.