Always on the go? The Numara® Track-It! Field Tech Web will give you the ability to update and close a Help Desk ticket from any PC with a browser on your network. No longer tied to your desk, update tickets quickly while on the move. Empower your end users to help themselves with Numara® Track-It! Self Service. Simple and easy to use, end users can now submit their own work order tickets and check the status at anytime. If enabled, end users can also look for their own solutions through the optional Numara® KnowledgePak prior to creating a help desk ticket.
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Technicians having anytime access from any browser enabled PC on the network
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End users ability to create their own help desk tickets and check the status of their tickets
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Optionally enabling end users to search knowledgebase’s that you associate with Self Service including the Numara® Industry KnowledgePaks.