Please use the Frequently Asked Questions below to assist you with your Numara Software training questions.  If you do not find the answer to your question below, please contact your Numara Software training team at training@numarasoftware.com or 813-227-4722.

GENERAL FAQs

I don't remember my password.

Select the Click Here link next to Forgot your username or password?. Enter your Username and Account Email address. By default these will be the same. The system will email you your password.

Where are my courses?

Courses can be found in two places. Courses you currently have open and active can be found on the Current Courses page. Any course you have ever purchased, whether it is complete or open, will be listed on the My Transcript page.

REGIONAL TRAINING FAQs

Where is my class being held?

1. Go to http://numarasoftware.prosperitylms.com/req/
   numarasoftware_student/index.cfm
2. Click on the Class Calendar link
3. Locate your class and click on the course name link
   

What time do your classes start and end?

Classes begin each day at 9:00 AM and generally end between 4:30 and 5:00. The exception is the last day (Friday) of the "Administering Numara Track-It! 8" course which is scheduled to end at 3:00. If you do not take the exam you can plan to be done by 2:00.

Where are you offering regional classroom training?

ALL currently scheduled classes can be found via the Student Center. You can quickly find a list of cities and dates by clicking the Register link once you have found your course. You can also click the By Location, By Course, or Class Calendar links in the left pane. If you have already logged into the system, select the Register for Courses page first.

ONLINE TRAINING FAQs

How do I register for online training courses after I have Purchased?

Enrollment instructions will be emailed to the person at your company who placed the online training order within 3 business days of purchase.  If you have not received your instructions and it has been 3 business days, please contact us at training@numarasoftware.com.

When I log into the online course no one is there, why?

All online courses are conducted in the Eastern time zone.  Please adjust the scheduled start time to your time zone. 
If you login 10 minutes past the start time, it is possible that the course has been cancelled.  Online courses are cancelled if there are no attendees 10 minutes past the start time.  Please make every attempt to log into the course on time.

How do I view the courseware PDF?

1. Go to the My Transcript page
2. Click the coursename link
3. Click the Open button under Related Materials