What's New in Help Desk Software
The new release of Numara® Track-It!® Help Desk Software features enhancements that redefine the industry's practical help desk and asset management solution:
New Change Management module - Our new change management capabilities give you the tools to allow anyone to manage change from any location without additional licenses:
- Integrate with Numara Track-It! Help Desk and Asset Management
- Create automated workflow for all change requests
- Increase accountability with automatic change request audit trails
- Avoid the costs associated with the impact of unplanned changes
- Plan ahead by accurately assessing impacts, risks and rewards
Enhanced ITIL best practice support - Our powerful workflow engine supports core ITIL® best practices, including incident, problem, change management and asset management functions:
- Reduce recurring incidents
- Decrease IT inefficiencies
- Execute key management tasks successfully
Performance optimizations - Accomplish more in less time:
- Improved startup performance
- Faster work order and asset creation speed
- Enhanced interaction between all Numara Track-It! modules
Now supports Windows® 2008, Windows 64-bit and Oracle® 11g - including the following platforms:
- MS Active Directory® 2007, MS SQL® 2008, MS Windows Server® 2008 32-bit and 64-bit, MS Windows XP SP3 32-bit and 64-bit, MS Windows Vista® SP3 32-bit and 64-bit
- Lotus Notes® 2008
- 64-bit Remote Control
Simplified update process - Our new process includes:
- Automatic data and custom configuration backup providing data protection
- Full migration to Numara Track-It! 9 during the upgrade process
Simplified and integrated directory importer - Numara Track-It! 9 now:
- Integrates with Active Directory® via wizard-driven configuration and workflow
- Imports users from multiple directories and domains with improved Directory Importer functionality
- Provides graphic display for simplified license management
Upgraded according to your feedback, Numara Track-It! 9 help desk software helps you improve customer service and avoid disruptions better than ever before.
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