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Numara FootPrints Case Studies

Numara Track-It! Case Studies Numara FootPrints Case Studies
Company: Agri-fab
Industry: Manufacturing
Case Study: Centralizing Technical Support for 900 Internal Users and Three Sister Companies (PDF)

Company: Alamance Regional Medical Center
Industry: Healthcare
Case Study: Beyond the Help Desk: IT Resource Tracking and Project Management Using One Flexible Workflow Solution (PDF)

Company: PC Mall, Inc.
Industry: Technology
Case Study: Increasing Company Profits with a 100% Web-based Sales Collaboration Solution (PDF)

Company: The Public Defender Service for the District of Columbia
Industry: Legal
Case Study: Providing Centralized Web-based Support to 300 Attorneys and Legal Staff in 4 Geographically Diverse Offices (PDF)

Company: Des Moines Water Works
Industry: Utilities
Case Study: Improving Response Time to Users Through Self Service and Tracking an Extensive Network Infrastructure at a Large Utility (PDF)

Company: EasyStreet On-line Services
Industry: On-line Managed Services
Case Study: IT Service Provider Improves Its External and Internal Customer Support with an ITIL Compliant Solution

Company: The Medical Center of Central Georgia
Industry: Healthcare
Case Study: Leading Medical Center Automates Service Desk Operations and Increases Tracking for HIPAA Compliance (PDF)

Company: Evergreen Packaging
Industry: Manufacturing
Case Study: Improving the Management of IT-Related Sarbanes-Oxley Compliance and Technical Support (PDF)

Company: RedDot
Industry: Technology
Case Study: Reducing Agent Work Load and Speeding Problem Resolution by Empowering Clients with Online Self-Service (PDF)

Company: Red Gold
Industry: Manufacturing
Case Study: Enabling Red Gold Tomato Manufacturers to Provide Gold-Standard IT Support and Keep 1,500 Employees in Five (PDF)

Company: Siemens
Industry: Manufacturing
Case Study: Centralizing IT Support For 1,000 Employees Across The Country…With Lower Consulting Costs (PDF)

Company: Washburn University
Industry: Education
Case Study: Speeding Up Response time to 7,200 Students and 800 Faculty and Staff With Web-based IT Self Service (PDF)

Company: Cinergy Communications Company
Industry: Telecommunications
Case Study: Providing 50,000 Customers with Faster Service Resolution (PDF)

Company: Chip Ganassi Racing
Industry: Professional Sports
Case Study: Improving Productivity and Time Management at a Racing Empire of 400 Employees (PDF)

 
 

Here are just a few organi-zations that rely on Numara Software:

Cingular U.S. Army
Nabisco Siemens
Sony AT&T
Ford Rolls-Royce

More customers...

 

 

 
 
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ContactCenterWorld.com -First Class Customer Service for Multi-channel Solutions 2007 - 2008

IP Contact Center Technology Pioneer AwardTM 2007 - 2008

ContactCenterWorld.com - First Class Customer Service for Multi-channel Solutions 2007 - 2008
 
Numara Software Awards (PDF)