Numara Software Seminários Web

Delivering effective service with increasing business demands and shrinking budgets is a daunting task, but it can be done. This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the best value in the service desk market today. Numara FootPrints 9 will help you manage service delivery, reduce support costs and run support as a business. Discover the unparalleled flexibility of Numara FootPrints 9 for the service desk, as well as the unique process automation capabilities for the service desk and beyond IT. You’ll also learn about the fast-to-implement ITIL® service lifecycle workflow automation capabilities in Numara FootPrints 9. Ensuring a quick return on your investment, Numara FootPrints offers a very short time to production and easy customization – all without any programming. Attend this webinar and you’ll get an overview on how to:

• Centralize and automate numerous support processes successfully with this well-established and extremely adaptive solution
• Provide customer problem resolution 24/7
• Improve service quality and delivery with extensive workflow automation
• Report on productivity and trends in real-time with dashboards, reports and metrics

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Designed for Numara® FootPrints® customers, this webinar will show you how to stay at the leading edge of IT and support trends, and expand your service management processes with the new additions and enhancements in this major release. You’ll learn about new practical, rapid ITIL® V3 enablement for the vital processes that support your customer demands, including a new service catalog solution and enhancements to change and configuration management modules. You’ll also discover how you can use new and expanded capabilities such as extensive usability enhancements, powerful mobile technology, knowledge-centered support, and new preventive maintenance capabilities to help you deliver a world-class customer experience and improve agent effectiveness. This new release further demonstrates Numara® Software’s continued focus on optimizing the customer experience and delivering the best value to its customers. Attend this webinar to learn about:

• Which ITIL V3 service lifecycle processes Numara FootPrints supports and how easily and quickly you can create workflow automation rules - without any programming or database administration
• How knowledge-centered support means more robust knowledge management for your agents and your users
• Which new modules are right for you

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Your customers expect instant access to service around the clock and quick resolutions to their problems. Your challenge is how to meet and exceed their expectations in a highly competitive environment without increasing headcount, hours of operation or operational cost. With Numara FootPrints for Customer Service, an award-winning, 100% web-based customer service management solution, you can deliver breakthrough service to customers throughout the world faster, and enhance the quality of your web-based service desk, with less effort than today, and at a low total cost of ownership.

Numara FootPrints for Customer Service can provide you and your customers an effective solution for requesting and tracking service requests of any kind. With its easily configurable customer portal, robust workflow and knowledge base, you can quickly and easily improve your service response, ensure service level agreement compliance, and streamline customer communications. The uniquely flexible, multi-project architecture of Numara FootPrints for Customer Service also allows you to offer each customer a unique experience tailored to their specific needs, each with a different look and feel, workflow, security and even languages.

In this webinar you will learn how Numara FootPrints for Customer Service can:

• Increase customer satisfaction by providing multiple options to submit and track their own requests
• Empower your customers with the ability to solve their own issues through easy-to-use self service on-line knowledge bases, 24/7
• Centralize and manage all customer issues from phone, e-mail, web, chat, and wireless devices
• Accelerate problem resolution with highly configurable and comprehensive rules-based workflow and escalations
• Manage all requests with optimal effectiveness while ensuring compliance with customer service level agreements (SLAs)

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Knowing what hardware, software and other configuration items exist in your environment and how they relate to each other is the basis of your ability to maintain control, increase service quality and reduce costs. But this is not a simple task and can take months, even years to accomplish.

In this informative webinar, you will learn about the challenges of implementing configuration management along with suggestions on how to get started, and best practices to ensure success. You will also learn how Numara® FootPrints® Configuration Management, with its fast implementation, practical approach to implementing configuration management and automated integration to auto-discovery tools, takes the pain and time out of creating and maintaining a functional CMDB. You will learn how to

• Relate incidents and problems to the affected hardware and software
• Visualize the relationships among your IT assets and predict how changes will impact your users and your business processes
• Effortlessly build a CMDB without programming, using wizard-based templates and secure web based administration
• Protect your prior investment by importing your existing information easily into the Numara FootPrints CMDB

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Change happens in all aspects of a business and if managed poorly can wreak havoc costing your business time and money. The goal of change management is to minimize the impact of changes on service quality and availability. Having well defined change management processes and automation will help reduce the number of incidents that occur from unforeseen disruptions and greatly reduce the support burden required due to unmanaged change.

This webinar will discuss the challenges in designing a workable change management process, defining approval workflows, and conforming to IT governances such as Sarbanes-Oxley and SAS70. This webinar will also show you how quickly Numara FootPrints Change Management can help you effectively and easily manage change, ensure compliance in IT, as well as other functional areas of your business.

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Designing a world class service organization begins with aligning your service offerings with your business requirements and giving your customers an easy-to-use and understandable interface. You’ll be able to provide a one-stop-shop service request experience for all of the services you offer, because the Numara® FootPrints® Service Catalog brings IT out of the back-office maze and onto virtually every customer’s desktop. This webinar and service catalog demo will show you how Numara FootPrints Service Catalog will help your organization quickly provide an attractive menu of services tailored to your customers while providing transparency of service costs – all integrated into your service management workflow. Attend this webinar to learn about:

• Improving customer satisfaction by offering your customers a service catalog that makes accessing and requesting services easier and faster
• Streamlining the service request process for your internal and external customers – the heart of ITIL® V3
• Operating your IT or support organization as a business so you can gather business intelligence on which services are actually being requested and used by your customers
• Managing your service offerings with tight integration with Numara FootPrints Configuration Management and Numara FootPrints Change Management

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Delivering world class customer service in today’s fast paced business environment is becoming more difficult as information and data requires instant access. Numara® FootPrint® Mobile helps you achieve the service level agreements (SLAs) you promise your customers by providing your agents total mobility with smartphone access to Numara FootPrints, as well as off-line synchronization of critical data for field access. This webinar will show you how Numara FootPrints Mobile brings the service desk down to your mobile device with the information that you need, when you need it, 24/7. All of this can be done in the palm of your hand through a user-friendly layout optimized specifically for PDA/smartphones. Attend this webinar and you’ll learn how to:

• View a complete up-to-date list of individual assignments and all assignments in any project
• Create, edit or close incidents
• Add detailed notes in the description field
• Approve or deny change requests
• Select from a list of Quick Issue templates to simplify data entry
• Perform title and keyword searches to locate related issues or account history

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Is it time to take your help desk automation to the next level with a more comprehensive service desk system? Delivering effective service and support across the business can be difficult when your requirements are expanding and becoming more complex. Your organization may become more efficient and improve problem resolution when you automate more service desk processes. Numara® FootPrints® 9 will help you manage service delivery, reduce support costs and run support as a business. This webinar will show you why Numara FootPrints 9, a highly flexible and practical service desk solution, can take you from help desk to service desk and bring services alignment to the business, all in an easy-to-use, fast-to-implement package. Attend this webinar and you’ll get an overview on how:

• the help desk can mature into the service desk
• improve service quality and delivery with extensive workflow automation
• successfully centralize and automate numerous support processes with this well-established and extremely adaptive solution

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Discover how Numara® Track-It!® helps you avoid unplanned service interruptions, lost revenue and customer dissatisfaction due to unmanaged change. With change management capabilities, you will have the flexibility and management tools you need.

• Implement change control
• Reduce time and effort while improving productivity and compliance
• Leverage your IT investment with a fully integrated change management solution
• Improve customer satisfaction
• Adhere to best practices in IT change management
• Reduce the cost of IT services

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Find out how Numara Track-It! can help you build better processes, manage organizational knowledge and solve problems quickly. Keep issues from falling through the cracks and efficiently manage help desk requests as well as other processes that require request management:

• Optimize help desk efficiency with easy to use systems
• Empower customers with self service
• Improve productivity with automated alerts, notifications and assignments
• Reduce diagnostic time with knowledge management
• Reduce resolution time with asset and work order history

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Designed for Numara Track-It! customers, this webinar will show you how to manage evolving business needs and increasing economic challenges. Numara Software meets these needs with the next major release of the company’s award-winning software, Numara Track-It!. Driven by customer feedback and requirements, Numara Track-It! 9 is practical, comprehensive and cost effective. The release provides enhancements and new features you need to improve your approach to IT management.

• Change happens – Manage It! with Numara Track-It! Change Management
• Increase visibility and control for better customer satisfaction with support for ITIL best practice processes
• Optimize performance to get more work done in less time
• Evolve IT with technology and your organization
• Eliminate the pain of upgrades
• Effortlessly integrate with Active Directory

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Software Compliancy issues are time consuming and are an expensive undertaking. See how easy Software Compliance can be with Numara® Track-It! ®. Software License Management is included with the Numara® Track-It! ® Audit license at no extra cost!

• Manage Software Serial numbers and activation keys
• Understand which software you own, lease or rent; where they are located and when they expire
• Easily identify assets which may have license overages
• Fully integrated with the Numara® Track-It!® Inventory and Purchasing modules

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In this 12-minute webinar, you will see how easy and quickly you can create and implement customer satisfaction surveys. Surveys will help you identify strategic areas of improvement and increase the overall end user satisfaction. Fully integrated into the Numara Track-It!® Administration console, installation is completed in minutes. By the end of the webinar, you’ll learn how easy Numara Track-It!® Survey is to:

• Configure, Create and Implement Customer Satisfaction Survey’s
• Identify areas of improvement
• Create Standards of Excellence and Benchmarks against high performance organizations

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Always on the go? The Numara® Track-It! Field Tech Web will give you the ability to update and close a Help Desk ticket from any PC with a browser on your network. No longer tied to your desk, update tickets quickly while on the move. Empower your end users to help themselves with Numara® Track-It! Self Service. Simple and easy to use, end users can now submit their own work order tickets and check the status at anytime. If enabled, end users can also look for their own solutions through the optional Numara® KnowledgePak prior to creating a help desk ticket. In this 15-minute webinar, you will discover the benefits of:

• Technicians having anytime access from any browser enabled PC on the network
• End users ability to create their own help desk tickets and check the status of their tickets
• Optionally enabling end users to search knowledgebase’s that you associate with Self Service including the Numara® Industry KnowledgePaks.

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See how the proven and comprehensive IT Help Desk & Asset Management Solution enables organizations, just like yours, to cost effectively employ industry best practices.

• Proven: Numara Track-It! has proven itself in the market with over 50,000 customers worldwide and one of the highest customer satisfaction ratings in the industry
• Comprehensive: Numara Track-It! is a comprehensive workflow driven solution designed to manage work orders, assets, changes and knowledge within your IT organization
• Cost effective: Numara Track-IT! is a cost effective help desk solution with a rapid time to production and a low cost of administration
• Best Practice: Numara Track-It! offers a powerful workflow engine to support ITIL best practices such as incident, problem, change and asset management

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Asset Management is a hot topic these days as more and more vendors move to conduct audits for compliance purposes. The challenge for many IT organizations is knowing what they really have. Come learn how you can get a handle on all your company assets, who they are assigned to and where they are located. You'll learn about the asset management process and how the Numara® Track-It!® solution can help you. This webinar includes information on audit, auto-discovery and Numara® Track-It! Bar Code.

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Is it time to take your help desk automation to the next level with a more comprehensive service desk system? Delivering effective service and support across the business can be difficult when your requirements are expanding and becoming more complex. Your organization may become more efficient and improve problem resolution when you automate more service desk processes. Numara® FootPrints® 9 will help you manage service delivery, reduce support costs and run support as a business. This webinar will show you why Numara FootPrints 9, a highly flexible and practical service desk solution, can take you from help desk to service desk and bring services alignment to the business, all in an easy-to-use, fast-to-implement package. Attend this webinar and you’ll get an overview on how:

• the help desk can mature into the service desk
• improve service quality and delivery with extensive workflow automation
• successfully centralize and automate numerous support processes with this well-established and extremely adaptive solution

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IT Asset Management podem rapidamente consumir os seus recursos e orçamento, se mal geridas. Por exemplo, os desafios de configuração de hardware e software podem ser responsáveis por mais de 80% do custo de vida útil de um computador em tempo de inatividade do usuário final e os custos de suporte. Neste webinar, você vai ver como você pode assumir o controle de seus custos de TI através de uma eficaz gestão dos seus ativos com a Numara ® Asset Management Platform (NAMP). Nesta visão, você vai aprender como NAMP automatiza seus recursos de gerenciamento de ativos intensivos desafios de TI para que você possa melhorar a adesão, melhorar a satisfação do cliente, reduzir riscos e otimizar seus investimentos.

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Attend an informative Webinar and discover how the new Numara® Track-It!® Bar Code makes accurately identifying, validating and transferring any asset quick and easy. Sessions are filling quickly, so reserve your seat now!

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Learn how Numara® Network Monitor® offers businesses of all sizes, an affordable way to continuously monitor their network and avoid costly down time.

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Owning and supporting multiple tools that perform similar functions is costly and counterproductive. In today’s economic climate, products that enhance operational efficiency are more essential than ever. By leveraging a single, highly adaptive, centralized system to track and automate multiple business processes, you can maximize productivity, reducing support costs and increasing quality of service across your entire business.

With its inherently flexible, 100% web-based architecture, and fast time to productivity, Numara FootPrints provides a solution to quickly and easily create and automate numerous request-based business processes throughout your organization, each uniquely tailored to provide maximum effectiveness and security. Streamline your support staff’s workload, and provide your employees and external customers with a single, consistent experience to submit and track all their requests whether they are having a PC problem, reporting an air conditioning issue, or requesting time off.

In this webinar you will learn how Numara FootPrints can:

• Reduce support and costs associated with additional applications and maintenance fees
• Reduce IT staff time supporting, maintaining and providing training on numerous applications
• Simplify customer request management by providing a single, easy to access and easy to use web portal for any type of request for IT, HR, Facilities, etc
• Promote and enhance data sharing, collaboration and synergy between business groups
• Generate metrics and reports on productivity, trends, and performance to manage workflow and resources effectively and optimize team effectiveness

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Are you delivering support both effectively and efficiently? Your support structure affects both the effectiveness of the service you deliver to your customers and its efficiency. It also influences how happy your analysts are in their jobs. Your support center will be running like a top after this session! In this free webinar sponsored by Numara® Software, veteran support industry expert Kristin Robertson of KR Consulting will discuss some of the biggest issues that all support centers deal with:

• Contact handling methods
• Escalation procedures
• Organizational Structure

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Whether you are just beginning to formalize your IT processes or you are fully embracing ITIL® v3 to align IT with your business, Numara® FootPrints® offers unmatched flexibility and painless implementation. This webinar will show you how Numara FootPrints 9 provides practical, rapid ITIL v3 enablement for the vital processes that support the demands of your customers and focuses on providing the best possible experience to your customers. Attend this webinar to learn about:

• How ITIL v3 applies to your support organization in practical ways that you can apply in the “real world”
• How Numara FootPrints 9 can help you automate the processes that will benefit you the most right now and in the future – without the overhead and cost of other solutions
• Key processes like Service Catalog & Request Fulfillment, Asset & Configuration Management, Change Management, Incident and Problem Management, Knowledge Management, and many more

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