Frequently Asked Questions Numara Software Acquires UniPress Software

What is the latest news? Numara Software has acquired UniPress Software! Numara Software and UniPress Software have joined forces to dominate the service desk management market for small-to-mid sized enterprises. Numara Software Inc., makers of Track-It!, and UniPress Software, Inc., developer of the award-winning FootPrints line of web-based products, recently signed an agreement whereby Numara Software acquired UniPress. The transaction closed August 10, 2006. On September 13, 2006, the transaction was announced to the public.

What are the benefits this combined company brings to market?
As a result of this acquisition, Numara Software is in a stronger position than ever before to develop, and deliver the industry’s best service desk management solutions for the small and mid-size enterprise.

Numara Software now supports an even broader spectrum of customers’ business requirements, including companies just starting to develop their IT support process as well as organizations with sophisticated workflow and complex IT support processes. Regardless of starting point, Numara Software will be able to support customers’ business requirements today and as they grow.

Both Numara Track-It! and Numara FootPrints will continue to be developed and enhanced to meet the needs of their respective target markets.

Current Numara Track-It! customers now benefit from an expanded product line and a growth path to Numara FootPrints as their IT organization matures.

Current Numara FootPrints customers benefit from deeper corporate resources for developing features and enhancements, more customer support resources, more training and professional services options, localized field account teams and greater company stability backed by a notable private equity firm.

Why did UniPress agree to be acquired?
UniPress founders Mark Krieger and Fred Pack recognized the many synergies between the two companies and saw the opportunities that the broader corporate resources of Numara Software afforded its employees and its customers. While UniPress has been a successful, profitable company on its, the combination with Numara Software offers the ability to dominate the small and medium size enterprise market.

Operational Items

Where do I send payments and other correspondence?
General correspondence should be directed to the Tampa, Fla., headquarters.

Please note the address is:

Numara Software, Inc.
2202 N. Westshore Blvd., Suite 650
Tampa, FL 33607
Phone: 813-227-4500
Fax: 813-227-4501

All payments should be remitted to Numara’s lockbox address: Numara Software, Inc.
PO Box 933754
Atlanta, GA 31193-3754

Where can I get an updated W-9 form?
Go to this link to download our new form: www.numarasoftware.com/pdf2/NumaraSoftwareW9.pdf

Does Numara Software have documented privacy policies to protect customer information?
Yes. We do not sell or rent customer information to anyone. We do not share customer information with third-parties for their independent promotional use. You can find our Privacy Statement online at our new website at www.numarasoftware.com.

Numara Software Products and Services

What changes will existing customers see?
Other than a change in the product and company branding, existing customers will not see an immediate change.  Customers will continue to get support in the same fashion as before, and all products will be fully supported.

What product choices do Numara Software customers have now?

Core Products:

• Numara FootPrints (3 Versions)

Numara FootPrints Software
Numara FootPrints for eService
Numara FootPrints Hosting Service

• Numara Track-It!  (3 editions)

Enterprise
Professional
Standard

• Solutions for Numara FootPrints and
  Numara Track-It! Customers

Numara Deploy
Numara Network Monitor
Numara Patch Manager
Numara Services
Numara Asset Manager
Numara Industry KnowledgePaks

Expanded Solutions & Best of Breed Integrations:

The Add-Ons for Numara FootPrints are:

• Numara FootPrints Dynamic Address Book Link/LDAP
• Numara FootPrints Dynamic SQL Database Link 
• Numara FootPrints CRM Bridge 
• Numara FootPrints Change Management
• Numara FootPrints Integration with Microsoft SMS
• Numara FootPrints Integration with LANDesk Asset Manager
• Numara FootPrints Telephony Integration
• New! Numara FootPrints Sync  

The Add-Ons for Numara Track-It! are:

• Numara® Track-It!® Bar Code
• Numara Track-It! MacAudit
• Numara Track-It! Remote
• Numara Track-It! Self-Service Plus
• Numara Track-It! for Oracle

Are there any plans to integrate the products?
Where it makes sense, we will develop integration and migration points between the products. For example, we intend to make it easy for customers who want to move from Numara Track-It! to Numara FootPrints if they need some of the unique functionality only offered in Numara FootPrints. Likewise, we intend to utilize some of Numara Track-It!’s inherent asset management capabilities to enhance Numara FootPrints.

Will there be pricing changes for Numara Track-It! or Numara FootPrints products and services?
Both Numara Track-It! and Numara FootPrints will continue to be value leaders to their customers. In order clearly position them for their target markets, the pricing of both products will be reviewed and modified as necessary. For questions about products and pricing, call Numara Software at 1-800-557-6970.

Will there be an impact on product release schedules?
No. Numara FootPrints and Numara Track-It! will remain on their current development schedules.

Will training and professional service offerings change?
Numara FootPrints and Numara Track-It! training and services will continue to be offered as they are today. Additional offerings may be added over time.

How will customer support change?
Numara FootPrints and Numara Track-It! customer support will continue to be delivered by the Edison and Tampa teams respectively. We will leverage the expertise of both teams to constantly improve customer support across Numara Software offerings. There will be continued support for add-ons and integrations.

How will the company determine which customers are offered which products?
The spirit of this transaction is, "One company; two great products." Each product is outstanding in its own right and meets the needs of its respective target market. Not all customers are the same so offering a choice of two award winning products is good for customers.
Our experienced team of sales and support professionals will help to determine the best products suited to the customer based on the maturity level of the customer’s IT processes and the size and scope of the IT environment. 

Both Numara Track-It! and Numara FootPrints are designed to help corporations focus on optimizing productivity, reducing costs, and improving support. Both products are scalable, support industry best practices, and are easy to install, customize, and use.

Numara Track-It! delivers functionality at an economical cost to businesses typically with 50-750 employees (1-50 agents on average).

Numara FootPrints offers additional features that are highly appealing to mid-sized companies with typically 500 to 10,000 employees (30-350 agents on average).

Factors that shape customers’ purchasing decisions can include specific workflow needs, the level of maturity and complexity in their IT processes, depth of integration, requirements for implementing best practices such as ITIL®, and the number of IT and support processes to be automated (rather than organizational size).

What are the Key Product Differentiators Between Numara FootPrints and Numara Track-It!
Numara Track-It! is the perfect product for IT professionals who support a fundamental level of IT complexity and maturity.  They may be replacing an existing tool and/or implementing a help desk and asset management tool for the first time throughout the organization or in a department of an organization.

Numara FootPrints is an excellent choice for support professionals with more advanced IT maturity and who are focused on streamlining their support processes and service desk to increase productivity and customer satisfaction. Differentiating features of Numara FootPrints include:

• 100% web-based – no client software required and users only need standard web browsers
• ITIL® compatibility – Pink Elephant Verification
• Change management (Add-on)
• Service level management
• Comprehensive workflow, including rules-based notification and escalation
• Support for automating multiple processes/workflow (via separate projects with different fields, partitioned databases, customizations, etc. )
• Integration with existing corporate directories and data via dynamic LDAP and SQL links (Add-on)
• CRM integration (Add-on)
• Telephony integration  (Add-on)
• Double byte support (Japanese and Chinese language support)
• Calendar and scheduling
• Platform agnostic – e.g. Linux®/UNIX® web server support along with Windows web server support
• Hosting service option
• WAN support

Company Backgrounds and Leadership

What is Numara Software’s background?
Numara Software is the maker of Numara Track-It!, the world’s most widely installed help desk and asset management solution. Numara Track-It! has helped IT professionals at more than 45,000 customer sites track over 14 million assets worldwide. The company is 15 years old, with a strict focus on providing valuable IT management solutions to small to medium sized businesses and departments of larger organizations. It has been profitable since its inception.

Numara Software started as Blue Ocean Software in 1991.  TA Associates, one of the world’s largest and most experienced private equity firms, purchased the company in Dec. 2005 in a $200 million buyout. With offices in Boston, Menlo Park, and London, TA manages over $6 billion in capital.

What is UniPress Software’s background?
UniPress Software, Inc. was a private, software development company that has been in operation for 23 years in Edison, New Jersey. UniPress Software is the developer of FootPrints, a leading line of award-winning service desk software in the mid-market. FootPrints is the 100% web-based, ITIL®-compatible service desk software for help desk and customer support automation that puts control back into the hands of the support manager. FootPrints solutions have been implemented at more than 2,300 organizations worldwide to streamline and automate support operations for mid-sized organizations, departments in large organizations, and small organizations. The FootPrints software and services line has been in the market since 1997.

How will the organization be run?
UniPress Software will now become part of Numara Software, which is led by David Weiss as Chief Executive Officer. Fred Pack, co-founder of UniPress will become the Vice President of Business Operations for the Edison, New Jersey office. Mark Krieger, the other co-founder of UniPress, will continue to lead the product side of the FootPrints business as Vice President, Product Development in Edison.

What will happen with UniPress Software’s Edison, New Jersey office?
Numara Software is purchasing the entire company, not just the FootPrints product. This transaction is based on growth opportunities, not on cost reductions, and people are the key to that growth. Numara Software plans to leverage the people from both companies to continue to grow the business. We do not have a plan to eliminate jobs.

The Edison, New Jersey office will stay open and continue operations. This office will be known as a regional office of Numara Software.

The Vision for Numara Software, Inc.

How does this transaction fit into the overall vision for Numara Software?
With backing from the private equity firm, TA Associates, and a product line that appeals to companies ranging in size from 50-10,000 employees, this unified company is well placed to dominate the service desk management space for small- to mid-sized enterprises and build on its existing combined customer base of nearly 50,000 organizations worldwide.  

Our future strategy includes:

• Delivering both Numara Track-It! And Numara FootPrints solutions based upon our guiding principles and signature value proposition: ease of use, price to feature value, rapid installation, ease of customization, and administration and scalability. Continuing to build on our strong competitive positioning in:
• Small to medium sized enterprises (SME)
• Mid-sized enterprises
• Departments of large organizations
• Larger enterprises on an opportunistic basis
• Commitment to service excellence
• Focusing on our corporate culture
• Expanding our International reach