Numara® Track It!: The World’s Most Widely Installed Help Desk and Asset Management Solution
Essential help desk right out of the box
Numara Track-It! is the perfect solution for IT professionals who want to: |
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Replace a home grown tool or automate help desk and asset management for the first time |
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Automate essential help desk and asset management processes with out-of-the-box functionality |
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Change their environment from constantly being in reaction mode, to proactively finding, logging and fixing problems |
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Implement a stand alone system to manage their IT environment
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Provide internal support via phone, email, web self-service, and password reset
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Implement IT best practices designed for small to medium sized businesses
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Support fundamental approval workflow
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Manage a smaller or less complex IT environment, typically with 1 to 50 technicians in an organization of 50 to 1,000 employees. |
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Numara® FootPrints: The 100% Web-based Service Desk Software for Help Desk and Customer Support Automation
Service Desk software built for growth
Numara FootPrints is an excellent choice for help desk and customer support professionals who want to: |
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Replace an existing system that they have outgrown, or one that is too expensive to maintain, customize and manage |
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Highly customize their service desk environ-ment themselves without expensive consul-tants |
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Implement robust business rules to support more mature processes around workflows and service level management |
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Integrate their service desk system with existing in-house systems such as ERP, telephony and sales force automation |
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Provide internal and/or external support via phone, email, web self-service, chat, and wireless devices |
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Implement industry best practices and compliance requirements, including ITIL, SOX and Section 508 |
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Implement a robust change management system. |
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Manage a larger more process driven environment, typically in a department or organization with 30 to 1,000 technicians and 500 to 10,000 employees. |
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