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Our flagship solutions, Numara® Track-It!® and Numara® FootPrints® have empowered thousands of organizations by optimizing productivity, slashing costs and enhancing the performance of their support operations. Inherently flexible in design, both solutions enable organizations to meet a wide range of business requirements across diverse types of environments. With a penchant for enhancing the customer experience at multiple levels, Numara® Software continues to deliver the best value to its customers across the globe.
Key Factors to Consider When Comparing Market Leading Service Management Solutions from Numara Software
When determining which product is the right fit for your organization, you need to consider the:
- Level of maturity and complexity of your IT processes
- Need to fit a distributed environment
- Depth of workflow requirements
- Versatility and cross-functionality of the solution
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Numara® Track It!: The World’s Most Widely Installed Help Desk and Asset Management Solution
Core Internal Help Desk and Asset Inventory
Numara Track-It! is the perfect solution for IT professionals who want to: |
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Replace a home grown or antiquated tool with a proven solution or automate help desk and asset management for the first time |
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Implement and combine integrated inventory, asset discovery and auditing capabilities for Windows PCs and Macs (No configuration management database – CMDB) |
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Automate essential help desk and asset management processes with out-of-the-box functionality |
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Propel their environment forward and change the organizational mindset from reactive to proactive in order to find, log and fix problems most effectively.
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Establish a stand alone system to manage their IT environment
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Provide internal support via phone, e-mail, web self service and password reset
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Institute and leverage IT best practices designed for small to medium sized businesses
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Deliver support for industry best practices with integrated approval workflow |
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Manage a smaller or less complex IT environment, typically with 1 to 50 technicians in an organization of 50 to 1,000 employees. |
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Numara® FootPrints: The 100% Web-based Service Management Software and Customer Support Automation
Service Management Solution Built for Growth
Numara FootPrints is the service desk and customer support solution of choice for professionals who want to: |
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Support numerous ITIL 2 service support and ITIL 3 service lifecycle processes. Verified as ITIL® compatible by the Pink Elephant PinkVerify® Program |
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Facilitate integrated, automated asset discovery and audit of Windows® PC, Mac®, UNIX® and Linux®, WAN support and integrated configuration management database (CMDB) |
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Replace an existing system that they have outgrown or one that is too expensive to maintain, customize and manage |
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Be able to highly customize their service desk environment themselves without expensive consultants |
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Set robust business rules to support more mature processes around workflows and service level management |
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Integrate their service desk system with existing in-house systems such as ERP, sales force automation and asset management |
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Provide internal and/or external support via phone, email, self-service, chat and wireless devices including Blackberry® and Apple® iPhone® |
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Implement industry best practices and compliance requirements, including ITIL, SOX, HIPAA and Section 508 |
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Establish a robust change management system. |
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Manage a larger more process driven environment, typically in a department or organization with 30 to 1,000 technicians and 500 to 10,000 employees. |
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To learn about the complete Numara® Software product line or to request a one-on-one walkthrough,
call us at 1-800-557-6970 or visit us at Walkthroughs.
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