Speed customer problem resolution. Give agents access to important data wherever they are. Take on higher ticket volumes, manage increasingly complex customer requests and access corporate information resources with the flexible capabilities of Numara FootPrints Sync.

New mobility technologies have created unique operational challenges for your help desk and customer support center. Agents are no longer tied to one application, device or even a single work location. Therefore,
it's more critical than ever that agents, field personnel and technicians have access to data when and where they need it.

Sync lets agents bi-directionally tap into Numara FootPrints data
from the PIM application running on their desktop computers and mobile devices. Agents can work in their favorite PIM tool while still maintaining access to critical information stored in Numara FootPrints to help them with issue tracking and resolution. In addition, support staff can access Numara FootPrints data from their mobile devices
at the point of service.

Numara FootPrints Sync supports two-way data synchronization between the Numara FootPrints service desk and leading personal information management (PIM) software, such as Microsoft® Outlook®, Microsoft® Outlook® Express, Lotus Notes®, Palm Desktop® and Palm HotSync, as well as Pocket PC and BlackBerry® devices.

Enable dynamic, bi-directional data synchronization worldwide

	Promote agent mobility – Agents can work away from the service desk and view and record Numara FootPrints information at the point of service.
	Improve data consistency – Numara FootPrints issues, appointments, and contacts are synchronized across different applications and devices.
	Most up-to-date picture of agent availability – PIM appointments are automatically included in Numara FootPrints agent appointment display.
	Reduce data entry errors – Issue and appointment data held in the PIM database doesn’t need to be manually re-entered into Numara FootPrints.
	Better agent communication – Agents stay better informed with 24/7 access to Numara FootPrints data.
	Stay in sync across multiple time zones – All appointment data is adjusted for the agent’s local time zone on synchronization
	Adapts to your environment – Flexibility to synchronize with your Agents’ PIM of choice