Speed customer problem resolution. Give agents access to important data wherever they are. Take on higher ticket volumes, manage increasingly complex customer requests and access corporate information resources with the flexible capabilities of Numara® FootPrints® Sync.

New mobility technologies have created unique operational challenges for your help desk and customer support center. Agents are no longer tied to one application, device or even a single work location. Therefore,
it's more critical than ever that agents, field personnel and technicians have access to data when and where they need it.

Sync lets agents bi-directionally tap into Numara FootPrints data
from the PIM application running on their desktop computers and mobile devices. Agents can work in their favorite PIM tool while still maintaining access to critical information stored in Numara FootPrints to help them with issue tracking and resolution. In addition, support staff can access Numara FootPrints data from their mobile devices
at the point of service.

Numara FootPrints Sync supports two-way data synchronization between the Numara FootPrints service desk and leading personal information management (PIM) software, such as Microsoft® Outlook®, Microsoft® Outlook® Express, Lotus Notes®, Palm Desktop® and Palm HotSync, as well as Pocket PC and BlackBerry® devices.

Synchronize automatically and manually so your data is always current

	Transfer information from Numara FootPrints to the PIM software – issues, appointments and address book contacts are automatically sent to the PIM application for a true end-to-end digital workflow.
	Edit and update Numara FootPrints issues and appointments within the PIM software – Updated PIM task descriptions and statuses and new and updated appointments are transferred back to the Numara FootPrints database.
	Select records to transfer – By creating special queries, agents select which issues and address book contacts are synchronized to the PIM

You can also eliminate service desk IT infrastructure and management infrastructure costs by using Numara FootPrints
Hosting Service.