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Products: Numara® FootPrints 8 for eService

 
Deliver Effective Multi-channel Customer Support and 24/7 Self-help

Optimize Numara FootPrints 8 for eService!

The Service Desk Management Solution with unequaled time to productivity will: 

Footprints for eService

Centrally manage all incoming customer issues via phone, email, web, chat, and wireless devices

Footprints for eService
Allow customers to solve problems on their own through online self-service and access to your knowledge base

Try the Numara FootPrints Trial!
Attend a Webinar Now!
Personalized demo with product expert

Agents and customers only need a web browser to use the system.

Our software will give your customers flexible choices – multiple, easy ways to submit their requests and access to searchable knowledge to solve their own issues. Keep them informed using automated notifications and global issues.

Footprints for eService

Technical Overview

For more information on the architecture, database design, technical specifications, basic set up and installation and suggested hardware, download our Technical Overview.

Product Information

Technical Overview

Need to expand your service desk offering to include asset management, software deployment and more? See our Add-on Modules

Would you like to eliminate all infrastructure costs? Check out Numara FootPrints Hosting Service.

Questions? Submit an Online Inquiry

To learn about the complete Numara® FootPrints product line,
contact us.

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Learn about the benefits of Numara® Software without leaving your desk! Our free and informative webinars fill
up fast, so reserve your seat today!

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Industry leaders praise Numara FootPrints
 
  Numara FootPrints 8 Recognized by Top Industry Analyst  
 
"If you are in the market for a new case management
/workflow system, you can't beat the functional depth of Numara FootPrints, especially for the very affordable price point."

John Ragsdale - Vice President of Research, Service & Support Professionals Association
 
     
  PC World - Ragsdale's Eye on Service Blog  
   
See what our Customers say!
 
 

Free White Paper:
How to Deliver a Unified Customer Experience with 100% Web-based Numara FootPrints for eService

Free White Paper:
Anatomy of a Successful Web-based Service Desk: Nine things to consider when using the Internet

Numara® FootPrints for eService Case Study: Cinergy Deploys Numara® FootPrints for eService to Create Customer Care System

What’s New in Numara® FootPrints 8

Numara® FootPrints
Brochure

Numara®FootPrints Hosting Service

Numara® FootPrints
CRM Bridge

 
 
Footprints for eService
 
 


Call Center Product of the Year 2006

Contact Center World:  2005 Members Choice Award

CRM Magazine:  2006 Rising Star Award