The Numara^® FootPrints^® Service Desk solution is also available as a hosted service. It is ideal for organizations of any size that want to centrally manage and automate their customer support, service desk solution, or other request-driven processes, but don't want to manage IT infrastructure or use staff resources for administration.

With the Numara^® FootPrints^® Hosting Service:

	Numara Software provides the Web server and database
	No infrastructure or consulting costs
	All installation, upgrades and maintenance performed by Numara Software
	Your data is secure and backed up daily
	Rely on our 24/7 staff

Numara FootPrints Hosting Service Feature Summary

	Detailed Features Summary
	Centrally managed, multi-channel customer issue tracking for incoming issues via phone, e-mail, the Web, live chat, and wireless devices
	Workflow and business rule automation
	On-line self-service available 24/7 to your customers and users
	Knowledge management
	Service level management
	Two-way e-mail management
	Built-in and custom reports, including graphical metrics and a customizable, consolidated flashboard to view multiple, real-time metrics simultaneously
	Set up multiple-partitioned projects with different interfaces, fields, and databases - at no additional charge

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