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configuration management
configuration management
configuration management


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Products: Numara® FootPrints® Configuration Management

 
Ensure all Impact and Risks between Your Configuration Items (CIs) are Known and Managed

This fully integrated solution features:

A graphical relationship manager for dynamic visualization of Configuration Item (CI) relationships

Built-in import tool for automatic loading of CIs from a variety of sources
Ability to create and manage multiple Configuration Management Databases (CMDBs) from one Numara FootPrints project
ITIL Best Practice compatibility
Full searching and reporting

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Personalized demo with product expert

Take control of your infrastructure. Quickly create a centralized repository of your key assets. Support customizable CIs. View the impact a change or service interruption might have. All without complicated programming.

Numara footPrintsOverview

Get a usable CMDB in under an hour!

ITIL Project Templates for Incident, Problem, and Change and Release Management integrated with Configuration Management functionality

Link CIs to Address Book contacts to know who to contact for incidents/problems/changes related to that CI
Automatic import for NAM, CSV, and MS SQL database table, bar code databases or view.
All asset management information can be managed within Numara FootPrints, including ownership, contract information, audit trail, and custom data fields. No need to bounce back and forth between 2 applications.
Define customizable Configuration Item types and relationships to closely match your environment:
 
CI types – such as “PCs,” or “Servers”
 
CI attributes – such as “IP Address,” or “Operating System”
 
CI statuses – such as “Active,” or “Retired”
 
CI relationships - such as “Is connected to,” or “Backs up to”
Create a centralized Configuration Management repository or configure different databases for different projects and usages
Advanced searching, reporting, and graphical displays of CMDB structure.
Impact Analysis and Restore capabilities
Full Automation system within the module that will automatically create new “Issues” and send emails.

Questions? Submit an Online Inquiry

To learn about the complete Numara® FootPrints product line,
contact us.

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Industry leaders praise Numara FootPrints
 
 

Numara FootPrints 8 Recognized by Top Industry Analyst

 
 
"If you are in the market for a new case management/workflow system, you can't beat the functional depth of Numara FootPrints, especially for the very affordable price point."

John Ragsdale - Vice President of Research, Service & Support Professionals Association
 
  PC World - Ragsdale's Eye on Service Blog  
   
See what our Customers say!
 
 

Free White Paper: Numara FootPrints: How Mid-Size Organizations Can Improve IT Service Quality and Reduce Costs with IT Change Management Automation

What’s New in Numara FootPrints 8

Numara FootPrints
Change Management

 
 
See what our Customers say!
 
 


Call Center Product of the Year 2006

Contact Center World:  2005 Members Choice Award

CRM Magazine:  2006 Rising Star Award