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ITIL Project Templates for Incident, Problem, and Change and Release Management integrated with Configuration Management functionality |
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Link CIs to Address Book contacts to know who to contact for incidents/problems/changes related to that CI |
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Automatic import for NAM, CSV, and MS SQL database table, bar code databases or view. |
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All asset management information can be managed within Numara FootPrints, including ownership, contract information, audit trail, and custom data fields. No need to bounce back and forth between 2 applications. |
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Define customizable Configuration Item types and relationships to closely match your environment: |
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CI types – such as “PCs,” or “Servers” |
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CI attributes – such as “IP Address,” or “Operating System” |
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CI statuses – such as “Active,” or “Retired” |
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CI relationships - such as “Is connected to,” or “Backs up to” |
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Create a centralized Configuration Management repository or configure different databases for different projects and usages |
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Advanced searching, reporting, and graphical displays of CMDB structure. |
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Impact Analysis and Restore capabilities |
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Full Automation system within the module that will automatically create new “Issues” and send emails. |