Numara® Software is committed to bringing you comprehensive, web-based support automation solutions for today’s integrated help desk and customer support environments.

Numara FootPrints Change Management provides you with tracking and automation in a controlled, rule-based manner with an approval and voting process to automate the stages of approval and ensure related communication workflow and processes are met.

You’ll ensure that appropriate changes are communicated, reviewed, approved by the right parties, and adopted in a timely manner. The result - you’ll save all parties involved valuable time.

Numara FootPrints Change Management can be used for IT change management and tracking, Sarbanes-Oxley IT compliance tracking, HIPAA tracking, 21-CFR Part 11 (pharmaceutical) tracking, and other business process/change management needs such as ITIL.

This add-on module to Numara FootPrints gives your organization a centralized repository to track and manage all changes throughout their lifecycles, enabling a complete audit trail on every change.

A powerful tool to track, manage, control, and report on the process of change

	Easily create customizable approval processes and establish automated workflows for managing change
	Centrally view, track and report on all change management audit trails and activity
	Automate the approval notification process to keep all approvers and voting members thoroughly informed
	Customize the approval process to fit your organization’s unique change management needs – without any programming or complex administration
	Ensure that all relevant people are aware of the current status of all change requests using the built-in, comprehensive email notification mechanism. Additionally, your users can submit their approval actions to Numara FootPrints via email.
	Track and monitor change activity, approval processes, and results with the advanced, built-in, and fully customizable reporting capabilities

Numara® FootPrints® is a 100% web-based service desk automation solution that is also available in an eService version for customer support automation and as a hosted solution. For additional Add-on Modules to expand your service desk, click here: add-on Modules.

"If you are in the market for a new case management/workflow system, you can't beat the functional depth of Numara FootPrints, especially for the very affordable price point."

John Ragsdale - Vice President of Research, Service & Support Professionals Association