Numara® Software is committed to bringing you comprehensive, web-based support automation solutions for today’s integrated help desk and customer support environments.

Numara FootPrints Change Management provides you with tracking and automation in a controlled, rule-based manner with an approval and voting process to automate the stages of approval and ensure related communication workflow and processes are met.

You’ll ensure that appropriate changes are communicated, reviewed, approved by the right parties, and adopted in a timely manner. The result - you’ll save all parties involved valuable time.

Numara FootPrints Change Management can be used for IT change management and tracking, Sarbanes-Oxley IT compliance tracking, HIPAA tracking, 21-CFR Part 11 (pharmaceutical) tracking, and other business process/change management needs such as ITIL.

This Add-on module to Numara FootPrints gives your organization a centralized repository to track and manage all changes throughout their lifecycles, enabling a complete audit trail on every change.

Easily create customizable approval processes and workflows

	Use the customizable approval workflow wizard for managing change requests, including chain and mass approvals
	Customize criteria for automatically setting off an approval process (including all built-in and custom fields)
	Work with customizable rules to determine what constitutes an approval or rejection
	Create an unlimited number of approval processes. Each process can have multiple phases with different approvers
	Jumpstart your compliance with our HIPAA and SOX (IT Change Management and Accounting Processes) templates or create your own

Automate the approval notification process

	Notify approvers when a change request is awaiting their approval
	Approvers can receive email voting status showing who has voted and how, after each vote is recorded
	Send HTML-based voting ballots and separate file attachments containing need-to-know information
	Send automated email reminders when approvers haven’t responded
	Notify all involved parties when voting is complete

Customize the approval process without programming or complex administration

	Automatically move a change request to another phase in the process when it meets approval criteria
	Customize actions upon approval or disapproval, including the start of another approval phase, change of status, re-assignment, and more
	Customize email notifications for various stages of approval
	Configure permissions for access to approval information
	Give managers the ability to correct errors using process and phase override

Track change management audit trails and activity

	Create a complete change management audit trail automatically with all votes and comments
	Schedule changes on a graphical calendar and report on the upcoming changes scheduled
	Use built-in homepage listing “My Active Approvals” to quickly view requests that require your vote
	View change management activity with the customizable agent and administrator flashboards
	Run automated metric, historical, and change detail reports

Select from other approval options

	Enable approvals via email. Eligible approvers can vote securely via email (requires agent license)
	Set up optional anonymous approvals
	Use in a dedicated Change Management project and additionally in any Numara FootPrints project for automating workflow for a variety of uses
	Configure voting approval thresholds from 1 to 100% or select from our four pre-configured approval rules
	Set deadlines for each phase with customized voting resolution rules

"If you are in the market for a new case management/workflow system, you can't beat the functional depth of Numara FootPrints, especially for the very affordable price point."

John Ragsdale - Vice President of Research, Service & Support Professionals Association