Improve Customer Experience and Business Relationships
Improving the customer experience and demonstrating the value of IT to the business are critical to the success and sustainability of your service desk organization. Numara FootPrints Service Catalog paves the way for you to advance your organization into a service-oriented IT model, helping you strengthen your relationship with the business and deliver a service experience that amazes your customers.
Whether you’re implementing ITIL® service lifecycle processes or generating new processes to achieve these objectives, Numara FootPrints Service Catalog streamlines the service request process for your internal and external customers. A service catalog categorizes and publishes the services your organization offers – for example, all software and hardware configurations supported by IT. This allows your organization to justify not only its existence, but also its continued growth.
Tightly integrated with Numara FootPrints Configuration Management and Numara FootPrints Change Management, the Numara FootPrints Service Catalog add-on module delivers end-to-end service request management – from service design and planning to publishing of services and customer request fulfillment. It enables your customers to easily view and understand your services and request the solution that best fits their needs. This allows IT to clearly set expectations and eliminate extra service functionality, reducing costs without reducing service quality.
Numara FootPrints Service Catalog helps you:
Elevate the Customer Experience
- Improve customer relationships with an actionable, easy-to-understand view of what services you offer and associated details
- Empower customers by allowing them to select the right fit and flavor of service that meets their unique business needs
- Enable customers to select the services they want and submit their requests 24/7 using multiple channels
Alleviate Management Burden
- Accelerate your response to customer service requests by implementing highly configurable business rules and leveraging the streamlined workflow inherent to Numara FootPrints
- Provide a one-stop shop for all of your services with a centralized service catalog that is easy to implement and configure
- Extend your service desk management solution to non-IT services, such as human resources or marketing
- Automate workflows from the point of request or purchase through the approval process, and track activities and trends with comprehensive reporting
Demonstrate Business Value
- Reduce costs by enabling your customer to make better decisions for themselves and eliminating expensive extra service functionality that customers don’t use
- Gather business intelligence on which services are actually being requested and used so you can build consensus on purchases more quickly and gain buy-in on strategic initiatives
- Provide transparency of service costs to your customers by integrating with your Financial Management system, further demonstrating your support organization’s value to the business
With the Numara FootPrints Service Catalog, customers can browse an appealing menu of services and request the services they need
|