Hosting Services

Implement a world class Service Desk Solution without the infrastructure costs

Numara FootPrints Hosting Service (PDF)

The Numara^® FootPrints^® Service Desk solution is also available as a hosted service. It is ideal for organizations of any size that want to centrally manage and automate their customer support, service desk solution, or other request-driven processes, but don't want to manage IT infrastructure. With the Numara^® FootPrints^® Hosting Service:

• Numara Software provides the Web server and database
• No infrastructure costs
• All installation, upgrades and maintenance performed by Numara Software
• Your data is secure and backed up daily

Numara FootPrints Hosting Service Feature Summary

• Detailed Features Summary (PDF)
• Centrally managed, multi-channel customer issue tracking for incoming issues via phone, e-mail, the Web, live chat, and wireless devices
• Workflow and business rule automation
• On-line self-service available 24/7 to your customers and users
• Knowledge management
• Service level management
• Two-way e-mail management
• Built-in and custom reports, including graphical metrics and a customizable, consolidated flashboard to view multiple, real-time metrics simultaneously
• Set up multiple-partitioned projects with different interfaces, fields, and databases - at no additional charge

Save time and lower operating costs by outsourcing your web-based service desk administration to Numara Software

Numara FootPrints Hosting Service (PDF)

Save time and reduce operating costs

• Eliminate infrastructure costs - You don’t need to invest in the database and Web server tools required to run Numara FootPrints.
• Easy access anytime – Because Numara FootPrints is a Web-based application, all users need to access it is a browser.
• Easy- to-use – By design, Numara FootPrints is extremely easy-to-use for support staff, end-users, and customers.
• Fast-to-implement - You can begin using Numara FootPrints right away on the same day as your installation. Numara Software performs the installation and basic initial setup.
• Reliability – To ensure constant availability to your hosted service desk, our hosting operation is housed in a state-of-the-art Tier 1 data center. The data center operation includes redundant Internet connections, virtually unlimited capacity, multiple levels of redundant electrical power, and 24/7 operators on staff.
• Performance –  Our servers are are at minimum dual Pentium 4 XEON processors on Supermicro motherboards with ultra-fast SCSI disk drives and ample DDR RAM running on a 100 MB switched network.
• Secure Data – Your data is independently maintained and backed up on a daily basis. You will have full access to your data through our Numara FootPrints Web interface.
• Maintenance – You'll save time and money when you have Numara Software perform all software installations, upgrades, and other maintenance operations.
• FootPrints Hosting Limitations (PDF)

Hosting Service Technical Information

The Numara FootPrints Hosting Service is easy to customize and does not require any programming.

Technical Overview For more information on the architecture, database design, and technical specification of the Numara FootPrints Hosting Service, view our Technical Overview (PDF).

To learn about the complete Numara FootPrints product line, contact us.