Expand Your Service Management Processes and Integrations
Keeping up with changing business needs within a tight IT budget is tough. That’s why Numara Software is committed to providing comprehensive solutions so you can consolidate tools, reduce costs, and eliminate the headache of managing multiple vendors.
The following Add-On Modules are available for Numara® FootPrints® and Numara FootPrints for Customer Service, and several are available for Numara FootPrints Hosting Service.
IT Service Management Add-On Modules
Asset Management Add-On Modules
Dynamic Integrations With Existing Solutions
Additional Capabilities
Direct Access to the Latest Data from other Data Sources
Save time and accelerate issues resolution with Numara Footprints Dynamic Access Links by easily integrating existing databases for retrieval of data for user contact, service contract, asset, and other information.
- Access the latest contact records and other data stored in your existing relational databases, including Microsoft SQL Server®, Oracle®, MySQL®, Access® and other SQL-based directories.
- Easily populate issue or address book fields dynamically from any SQL-compliant database for service contract, asset or other information for users issues
- Update Numara FootPrints with zero import scheduling, database administration or programming required
Facilitate Support Calls, Close Deals, and Improve Communication
Numara FootPrints CRM Bridge gives support teams dynamic access to the latest customer contact data stored in your Microsoft CRM, Salesforce.com®, or Salesnet® hosted CRM sales force automation solutions.
- Dynamically access and share the latest, real-time customer contact records and data stored in Microsoft CRM and Salesforce.com®.
Extensive Library of Proven Solutions and FAQs for Popular Applications
By putting answers to popular questions at your fingertips, Numara Industry KnowledgePaks helps you reduce support costs while improving service and productivity.
- Speed up problem resolution by giving your agents and end-users instant access to answers about virtually every popular business application from Microsoft, Netscape® Novell®, Corel®, Lotus®, Adobe®, Symantec™ and more
- Reduce training time, call volume, and duration by providing easy access to expert advice
- Increase productivity, support quality, and customer satisfaction single, centralized technical support knowledge base with 24/7 self-service access
Dynamic Access to the Latest Hardware, Software, and Network Information in Your Microsoft SCCM Asset Management Databases
Save time and ensure IT asset data accuracy using Numara FootPrints in conjunction with the asset management capabilities in your Microsoft System Center Configuration Manager.
- Enable direct views from within Numara FootPrints of in-depth hardware, software, and network information located in the Microsoft SMS database for any networked computer
- Import data instantly into a Numara FootPrints issue which can later be accessed via the issues history, searching and used in reports
NOTE: This best-of-breed integration can be used with Numara FootPrints software that is installed on a web server running the Windows operating system. It is not intended for use with Numara FootPrints software installed on a Linux® or UNIX® Web server.
Seamless Visibility into IT Data in Your LANDesk Inventory Manager Database
Improve service and empower your agents to find on-target solutions to technical problems more quickly through dynamic access to key IT asset data stored in your LANDesk Inventory Manager system.
- Provide agents with the latest comprehensive configuration data on users' machines
- Pre-populate trouble tickets in Numara FootPrints with IT asset data
- Ensure that your team is working with the latest hardware and software information for your users' desktops
- Confirm compliance with software license agreements
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