The Industry KnowledgePaks empower your technicians and end-users with the answers they need right now! Numara Industry KnowledgePaks (formerly known as Numara® Track-It! KnowledgeBase) is packed with over 77,000 problem resolutions for virtually every popular business application, including applications from Microsoft®, Netscape®, Novell®, Corel®, Lotus®, Adobe®, Symantec® and more. You'll experience reduced training time, lower call volume with shorter durations, improved productivity and support quality, and enhanced customer satisfaction.

Technicians who enter the work order issue summary and click on "Search KnowledgeBase" are presented with a list of potential solutions.

Pre-populates repetitive work orders quickly and easily, eliminating the need to re-key the same information over and over again.

• Proactively deliver outstanding customer service
• Achieve service level agreements with consistent, on-time activities
• Improve productivity
• Save time and reduce costs by using past issue resolutions
• Reduce workload while increasing reliability and accountability

Numara Track-It! Survey is a web-based application designed to help you quantitatively measure overall end-user satisfaction with IT and help desk services. You can develop simple questionnaires that the end-user is directed to when they are notified via email that their work order is complete. Numara Track-It! Survey can assist you in strategically identifying areas for improvement, determining the priorities of issues and discovering which IT or help desk processes need to be streamlined.

Numara Track-It! Survey was designed with the end-user in mind. With just a few clicks end-users will navigate the survey quickly and easily, increasing the number of responses.

With Numara Remote, you'll experience higher productivity with limited staff, faster problem solving, and reduced downtime and on-line costs.

Numara Remote features:

• Complete remote control of user mouse and keyboard
• Bi-directional file transfers
• Secure, authenticated communication
• Firewall friendly
• Access to users' desktops shared by multiple technicians
• Multi- Windows platform support
• Help Desk Integration

Manage your patch updates without agents for Microsoft Operating Systems including Vista, Microsoft applications and selected third party applications.

As part of your inventory management process, you can view the patch status of all Microsoft-based workstations on your network and validate any patches that have been installed.

Review executive summaries, top ten reports, workstation inventories or trend over time reports for each workstation.

Numara Patch Manager provides a powerful and intuitive administrative console allowing you to effectively deploy and communicate critical patch management information.

Creates and distributes packages that install and update software applications on local, mobile and remote Windows® laptops, PCs or servers throughout your organization, without leaving your desk.

Numara Network Monitor

Keeping the network up and running is one of the biggest challenges you face. Numara Network Monitor continuously monitors the health and performance of vital network components to keep the network up and running and to proactively solve network problems before they occur.

Numara Network Monitor:

• Is affordable and easy to install
• Helps you ensure maximum availability of mission-critical server applications and vital network resources
• Lets you quickly isolate network problems and avoid lost revenue due to network downtime

Network Monitor puts real-time network monitoring within reach of virtually any business, no matter how complex the environment.

Numara Track-It! Mac Audit makes it easy to perform an audit of software and hardware information on Apple® Macintosh systems and incorporate that information into the Numara Track-It! inventory management module.

Compliance

Numara Track-It! Approval Workflow

Automatically tracks and manages all change requests throughout their lifecycles, including an audit trail on every change. Voting and approval processes are based on rules you create.

• Manage and track IT-related changes and achieve compliancy
• Fully integrated into the Numara Track-It! Administration Console so you can view the process easily
• Approvers notified by email that a vote is required; voting can be sequential or simultaneous
• Leverage all your existing information already stored in Numara Track-It!